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Report Details
Report No.
20150722-00EA5-2147430060
Report Date
7/22/2015
Sent to Manufacturer / Importer / Private Labeler
7/30/2015
Report First Publication Date
8/13/2015
Category of Submitter
Consumer
Product Details
Product Description
IKEA's Glasholm glass top desk; Article # 602.214.71
Product URL: http://www.ikea.com/us/en/catalog/products/60221471/
Product Category
Furniture, Furnishings & Decorations
Product Type
Furniture
Product Code
Desks, Chests, Bureaus or Buffets (604)
Manufacturer / Importer / Private Labeler Name
IKEA North America Services, LLC
(
View Comments Below
)
Brand Name
IKEA
Model Name or Number
Glasholm
Serial Number
UPC Code
Date Manufactured
Manufacturer Date Code
Retailer
Ikea
Retailer State
Unspecified
Purchase Date
Incident Details
Incident Description
IKEA's Glasholm glass top desk exploded on top of me, hurting me, breaking several items that were on top of the desk and damaging nearby items in the room.
I was sitting in front of the desk – not touching it - when it shattered on top of me into thousands of pieces of glass, which sliced open my hands and feet. Also, the temperature was set at 72 degrees, so it wasn’t a result of it getting too cold or hot.
The impact of the exploding glass was so strong that it broke pieces of crown molding off the walls in our new construction home. It also damaged nearby filing cabinets.
While my injuries hurt, I am lucky that they weren’t worse. I am most thankful that my 5-month old daughter wasn’t in the room with me, as she would have been injured as well.
According to IKEA, the glass top desk is made of tempered glass that is known to sometimes "spontaneously explode."
IKEA has reimbursed me for the cost of the desk, but it hasn't taken responsibility for anything else. I've had a pending insurance claim with Liberty Mutual - IKEA's insurance provider - for two years now. According to them, they're still waiting on a technical report from IKEA on possible product defects.
Incident Date
7/10/2013
Incident Location
Home/Apartment/Condominium
Victims Involved
Injury Information
Injury→Injury, First Aid Received by Non-Medical Professional
My Relationship to the Victim
Self
Gender
Female
Victim's Age When Incident Occurred
31 years
Additional Details
Submitter has product?
No
Product was damaged before incident?
No
Product was modified before incident?
No
If yes to any, explanation
IKEA has reimbursed me for the cost of the desk, but it hasn't taken responsibility for anything else. I've had a pending insurance claim with Liberty Mutual for two years now. They say they're still waiting on a technical report from IKEA.
Have you contacted the manufacturer?
Yes
If Not, Do You Plan To?
N/A
Associated Recall Details
Associated Recall
Comments from the Manufacturer/Private Labeler
Comment from IKEA North America Services, LLC 7/28/2017
Thank you for the information. We understand that you have contacted IKEA previously. Someone from the IKEA Claims Dept. or Liberty Mutual will contact you shortly in regards to this claim.
CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.