View Report

(Printable PDF)
No Images to display
Samsung Galaxy Note II cell phone, black
Electronics
Telephones, Cell Phones & Accessories
Telephones or Telephone Accessories (550)
SAMSUNG TELECOM AMERICA (STA)    
Samsung
Galaxy Note II
 
 
AT&T
Unspecified
2/25/2013 This date is an estimate
I had a Samsung Galaxy Note II cell phone that was purchased from an AT&T store in 2013. There were no prior issues with the phone. Recently, the phone became hot, and large amounts of smoke and sparks emitted from the device. The battery then projected out of the back of the device onto the floor, leaving burn marks and a hole in the carpet. This occurrence happened at my place of work. No injuries were reported.
6/18/2015
Other Public Property/Office 
Incident, No Injury
Self
Female
29 years
Yes
No
No
I have contacted AT&T. I will contact Samsung.
No
Yes
Comment from SAMSUNG TELECOM AMERICA (STA) 10/13/2015
Samsung encourages consumers with any concerns about our products to contact us directly at pl@sta.samsung.com or by phone at 877-268-2121. We follow up on all incidents reported about our products on the CPSC's database when contact information is available to us.

CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.