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Report Details
Report No.
20150724-ABD3B-2147429986
Report Date
7/24/2015
Sent to Manufacturer / Importer / Private Labeler
8/3/2015
Report First Publication Date
8/17/2015
Category of Submitter
Consumer
Product Details
Product Description
Samsung Galaxy Note II cell phone, black
Product Category
Electronics
Product Type
Telephones, Cell Phones & Accessories
Product Code
Telephones or Telephone Accessories (550)
Manufacturer / Importer / Private Labeler Name
SAMSUNG TELECOM AMERICA (STA)
(
View Comments Below
)
Brand Name
Samsung
Model Name or Number
Galaxy Note II
Serial Number
UPC Code
Date Manufactured
Manufacturer Date Code
Retailer
AT&T
Retailer State
Unspecified
Purchase Date
2/25/2013 This date is an estimate
Incident Details
Incident Description
I had a Samsung Galaxy Note II cell phone that was purchased from an AT&T store in 2013. There were no prior issues with the phone. Recently, the phone became hot, and large amounts of smoke and sparks emitted from the device. The battery then projected out of the back of the device onto the floor, leaving burn marks and a hole in the carpet. This occurrence happened at my place of work. No injuries were reported.
Incident Date
6/18/2015
Incident Location
Other Public Property/Office
Victims Involved
Injury Information
Incident, No Injury
My Relationship to the Victim
Self
Gender
Female
Victim's Age When Incident Occurred
29 years
Additional Details
Submitter has product?
Yes
Product was damaged before incident?
No
Product was modified before incident?
No
If yes to any, explanation
I have contacted AT&T. I will contact Samsung.
Have you contacted the manufacturer?
No
If Not, Do You Plan To?
Yes
Associated Recall Details
Associated Recall
Comments from the Manufacturer/Private Labeler
Comment from SAMSUNG TELECOM AMERICA (STA) 10/13/2015
Samsung encourages consumers with any concerns about our products to contact us directly at pl@sta.samsung.com or by phone at 877-268-2121. We follow up on all incidents reported about our products on the CPSC's database when contact information is available to us.
CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.