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Stainless Steel Electric Range
Kitchen
Appliances
Electric Ranges or Ovens (Excl Counter-top Ovens) (278)
SAMSUNG ELECTRONICS AMERICA, INC. (SEA)    
Samsung
NE59J3420SS
0CP17DCG411679E
 
 
hhGregg
North Carolina
7/3/2015
On January 3rd my husband turned on the appliance setting it to broil. Shortly after we heard a loud buzzing sound and looked to see sparks, flame and smoke inside the oven. My husband went to the breaker box and cut the power to the range from there. Smoke was also pouring from the top of the range around the panel where you set the temperature. I immediately called hhGregg (the retailer where I purchased the range) and was instructed that the product was under the Samsung 1 year warranty. I called Samsung who (after much conversation and multiple calls) dispatched 2 repair technicians from 2 different vendors who both determined that the boil element inside the oven exploded causing damage to the inner frame and interior.

My concerns are that this range was brand new having been purchased on July 3, 2015. This appliance was used strictly at home for the purpose of cooking for a small family ( 2 adults and 1 child). It had little wear at all. Yet the boil element exploded. I am worried that had my husband, my 3 year old and/or I had been near or touching the appliance at the moment that there was an electrical explosion we could have been seriously hurt. I also am not convinced this could not have happened if the oven had been off. This exploding element could have easily started a fire in my home or severely burned someone using the oven.

It took 11 days for Samsung to eventually agree eventually to replace the range but I must say that their slow response and lackadaisical attitude about the entire event has caused me great concern. There was no sense of urgency in investigating the issue or resolving the matter. I would think they'd want to get the range back to their manufacturer immediately to investigate what caused the element to explode. If their reaction is any indication of how they build their appliances, I have grave concerns for other consumers who have a Samsung electric range (or God forbid gas range) in their home.
1/3/2016
Home/Apartment/Condominium 
Incident, No Injury
My Child
Female
3 years

Incident, No Injury
My Spouse
Male
43 years

Incident, No Injury
Self
Female
45 years
Yes
No
No
I contacted the manufacturer who sent repair technicians that determined the boil element exploded. Samsung agreed to replace the oven as a result.
Yes
N/A

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