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Garden Oasis Rockford 7 piece outdoor dining set
Furniture, Furnishings & Decorations
Furniture
Tables (Excl. Baby Changing Tables, Billiard or Pool Tables (4057)
Sears Holdings Management Corporation    
garden oasis
Rockford 7 piece outdoor dining set
 
 
on 5/25/2016 Sears delivered my Garden Oasis 7 pc Rockford outdoor dining set. We put it out on our deck by our pool. Yesterday, 7/14/2016 I was in the garage and heard a loud pop. I walked out to the pool and the entire glass top of the table had shattered into 1000's of pieces. glass everywhere. I am still vacumming up glass. there was nothing on the table and nobody on the deck except the table and chairs in the sun. I called sears and was transferred around to 4 different people and disconnected twice. Sears told me they will not accept a return and the manufacturer only wanted to sell me a new top for over 200 dollars delivered. I am disputing the charge with my credit card company but that may go nowhere.
I am done with sears after being a customer for 50 years. And before Sears Holdings replies with their [REDACTED] cut and paste response to call customer care let me reply. I have already done that, it is a waste of time. SEARS does not care about it's customers or their safety. this is not the sears of old.
I have no choice now but to take them to small claims court to try and recoup my losses. but I certainly wish CPSC will let people know about these dangerous glass tables and make SEARS stop importing them from CHINA.
7/14/2016
Home/Apartment/Condominium 
Incident, No Injury
Unknown
Unspecified
Yes
No
No
spent 2 hours on phone with SEARS customer care. they dont care
Yes
N/A
Comment from Sears Holdings Management Corporation 7/25/2016
Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.

CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.