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Revlon hair dryer, grey color
Personal Care
Grooming
Hair Dryers (1602)
Helen of Troy    
Revlon
RV544, Type: RD544D
165995
6131880544
 
 
Target
Unspecified
1/19/2016
On the evening of January 19th, 2016, I purchased a Revlon hair dryer from the Target in Medina, MN. After I returned home that night, I tried to use this hair dryer to blow dry my daughter's hair after she showered. I plugged it in and turned in on and immediately the hair dryer shot out fire.
My coat sleeve and my arm were both set on fire. I ran my arm under water. My daughter screamed and started crying. I was in great pain and was irritated by the Target. So I went to the Target to talk to the manager and explain the issue to him. At that time I noticed that the hair dryer seemed to have been used for a very long time. The handle was badly worn, the paint was off or faded, and it was repackaged. The Target manager was not sympathetic and was not willing to help me. He suggested me to contact the manufacturer of the dryer.

The pain kept getting worse at night, and I went to the urgent care the next day. The doctor gave me medications and a shot and I returned home. The next few days my arm became infected and the pain was getting even worse. I went to the urgent care again and the doctor diagnosed it as Second Degree Burn and Wound Infection, for which I was given more medications. In the
next three weeks, the infection and pain prevented me from doing most of my routine duties during the day and from sleeping well during the night. This incident also caused an emotional stress on the whole family. My daughter sustained a fear of hair dryers for a period of time after this, afraid of using hair dryers to dry her hair.

I contacted Target headquarters about this incident, and they also directed me to the manufacturer Helen of Troy. I contacted the manufacturer who asked me to mail in the hair dryer. However, I think it is the main evidence of this incident so I have been hesitant to mail it in. I have sought help from two different lawyers but neither was able to help. I believe that this incident should not have happened had either Target or the manufacturer been responsible. And I believe that by making both parties more responsible, it will help protect the rights of all the consumers and
customers of the two parties.
1/19/2016
Home/Apartment/Condominium 
Injury→Injury, Seen by Medical Professional
Self
Female
49 years

Incident, No Injury
My Child
Female
Unspecified
Yes
N/A
N/A
Still keep the product as a proof, not sure if it should be returned to the manufacturer. I have pictures, but am not able to upload after pressing "Add Files"
Yes
N/A
Comment from Helen of Troy 11/29/2016
Revlon licenses Helen of Troy to use the Revlon trademark on its appliances. Revlon's license agreement requires that Helen of Troy design and manufacture the licensed products in accordance with applicable safety and quality standards of the industry, comply with all applicable laws and regulations of any governmental or administrative body, and have all licensed products manufactured according to the standards of the Underwriters’ Laboratories, an independent organization that sets standards for and certifies the safety of electrical appliances. Helen of Troy acknowledges receipt of the submission. We are in the process of investigating the allegations made in the submission.

CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.