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high chair intended for children up to 70 lbs.

Purchase date: Dec 2015
Baby
Nursery Equipment & Supplies
High Chairs (1555)
Evenflo Company, Inc.    
Evenflo
Quatore 4-in-1 High Chair
25804543 3/13
Unknown
 
07202015GN 
The submitter noticed that food was getting caught in the holes on the tray. The submitter indicated that she had tried cleaning the holes with cleaning products and soaking it but she could not successfully clean the holes. The submitter contacted the firm on January 6, 2017 to inquire about proper cleaning instructions because she noticed gnats around the tray. The submitter was told to use cotton tips to clean the holes but the submitter advised the Rep. (name unknown) that it did not work. The submitter was told that the holes are there as a safety mechanism so liquid could run onto the floor and not stay on the tray. The submitter offered a new tray but the submitter was concerned that this could happen with the new tray. The submitter was also offered a replacement highchair but she states that the model she was being offered was recalled and when she reproached the firm about it they could not explain why she was being offered a recalled model. The submitter was then offered a refund and was told that she would need to dispose of the high chair and provide pictures to the firm of disposal method. The submitter refused the refund.

On January 10, 2017 the submitter's husband removed the bolts to disarm the tray and found maggots, mold and gnats in the tray. The submitter advised the firm of their findings. The submitter states that the firm has now offered to pick up the high chairs but the she has declined. The submitter indicated that she has hired an attorney.

The submitter indicated that her sons has been feeling ill since March 2016. The submitter believes the tray has been making her sons sick. The submitter indicated that the symptoms include vomiting, diarrhea, and cold symptoms.

The submitter purchased new high chairs and her sons stopped getting sick.

The submitter has twins and received two of these high chairs as a gift in December 2015. The submitter filed a report on the other high chair for the same issue.
1/6/2017
Home/Apartment/Condominium 
Injury→Injury, Seen by Medical Professional
My Child
Male
1 years 5 months

Injury→Injury, Seen by Medical Professional
My Child
Male
1 years 5 months
Yes
No
No
Yes
N/A

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