View Report

(Printable PDF)
No Images to display
KENMORE white smooth top electric range - Model number 790.96002601; Serial number VF73148328
Kitchen
Appliances
Electric Ranges or Ovens (Excl Counter-top Ovens) (278)
Sears Holdings Management Corporation    
KENMORE
790.96002601
VF73148328
 
 
A-Best Appliances
Oregon
9/1/2014 This date is an estimate
Kenmore range serial number VF73148328 model number 790.96002601

Front right burner turns on spontaneously, heats above the degree set (turns to high despite being set to low), and refuses to turn off - have to unplug the stove to turn it off.
This issue has caused a small kitchen fire (damaging the linoleum which I will have to replace) when the burner was set on low to caramelize onions and spontaneously went to high heat causing the onions to burn and catch fire.
This burner will not turn off when used, causing us to have to unplug the stove for several minutes in order to "reset" it. As a result we do not use the burner.
The issue has also caused minor burns when this burner has spontaneously turned on while the stove top was being cleaned. This issue has also caused a situation where the stove must be unplugged between uses in order to reduce the risk of house fire.
This has been an ongoing issue for the last year (First incident was in March 2016)
5/1/2017
Home/Apartment/Condominium 
Injury→Injury, First Aid Received by Non-Medical Professional
Self
Female
38 years
Yes
No
No
No
No
Comment from Sears Holdings Management Corporation 5/10/2017
Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.

CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.