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3wick candle
Furniture, Furnishings & Decorations
Candles
Candles, Candlesticks and Other Candle Holders (463)
Bath & Body Works    
Bath and Body Works
 
 
Bath and body works
United States
I have been biting the 3wick candle about 1 hour. I walked away for about 2 minutes when I heard my car meowing and it sounded like something was sparking. I came into the living room and seen the candle had flames that were very high and it looked as if all three flames from the wicks combined. It was burning at a high rate I didn't know what to do so I yelled for my wife. We tried the fire extinguisher it was having problems. The glass shattered and wax spilled. My wife ran outside and grabbed some dirt to throw on it which finally put it out. This was a very scary experience for us and we are glad is wasn't worse than this.
5/21/2017
Home/Apartment/Condominium 
Incident, No Injury
Self
Female
23 years
N/A
No
No
Waiting for response
Yes
N/A
Comment from Bath & Body Works 8/8/2017
Customer safety and satisfaction is our top priority, and we pride ourselves on providing an enjoyable and safe candle experience to each of our customers.
We want to reassure you that our candles undergo extensive quality and safety testing under rigorous burn and use conditions. Further, our candles are specifically designed and manufactured to meet or exceed all applicable industry and government standards for safety and performance, including all applicable ASTM International (American Society for Testing and Materials) standards for candles. Many factors, beyond the construction of the candle itself, can affect its performance such as room drafts, debris that may have accumulated in the wax’s melt pool, wick length, and proper pre-burn trimming.
We apologize that you had this experience with a candle and are happy that you contacted our Customer Care Center regarding the matter for resolution.

CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.