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GE Zoneline PTAC heating and cooling, through the wall unit.
Home Maintenance and Structures
Heating, Ventilation & Air Conditioning
Heaters or Heating Systems, Other or Not Specified (393)
GE Appliances, a Haier company    
General Electric
Zoneline AZ61H12DAB
GF375513
 
 
Glenmont
Unspecified
10/7/2016
On December 14, 2017, we were informed that the GE Zoneline PTAC heating and cooling unit, which was installed one year and two months prior in the bedroom of an apartment we rent in the District of Columbia, popped and started smoking. The company that sold us the unit, Glenmont, inspected it on December 16 and stated the "control panel was burned."

As several GE Zoneline units have been recalled for risk of fire, we called a GE customer service representative (1-800-386-1215, ext. 5031, Reference No. #[REDACTED]) for help. The GE recall site states "Moisture from outdoor air can accumulate near the unit's heater when the unit is operated with the vent door continuously open. This, along with two shorted electrical components, can create an electrical ground path and arcing, posing a risk of fire."

The GE representative stated the unit had not been recalled and therefore, GE would not repair or replace the unit. He did say, however, the incident was most likely due to moisture.

Glenmont stated the unit did not have a warranty and also refused to repair or replace the unit.

We decided to purchase another unit a little over one year after purchasing the one that burned and paid the tenants their demand of $1355 for rent credit, damages and for "stress and emotional" impact.
12/14/2017
Home/Apartment/Condominium 
Incident, No Injury
No Relationship
Female
Unspecified

Incident, No Injury
Unspecified
Male
Unspecified
No
No
No
A GE Customer Service Representative visited the site on December 21.
Yes
N/A

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