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Instant Pot Gem 65 8-in-1 1728
Kitchen
Appliances
Pressure Cookers or Canners (412)
Double Insight Inc    
Instant Pot
Gem 65 8-in-1
 
1728 
I don't know - gift
Unspecified
3/5/2018
I received an Instant Pot as a birthday gift and last week we had an incident involving the instant Pot. We had it on to cook and my husband notice smoke coming out from it and he unplugged it and moved it away from my counter and there he saw that the countertop was burned from the instant pot. We then heard about the recall and we are inquiring about a replacement and refund for the countertop that was damaged by the recall instant pot.

We look forward to hearing from you soon.
5/12/2018
Home/Apartment/Condominium 
Incident, No Injury
Self
Female
45 years
Yes
No
No
No
N/A
Comment from Double Insight Inc 8/28/2018
Double Insight appreciates receiving notification of this 6A report (20180524-53C8F-2147387757) and the opportunity to provide a response to the Commission.

Unfortunately, no customer contact information was provided, so Double Insight is unable to verify whether or not the customer has contacted Double Insight about this matter. Double Insight has and will continue to respond promptly to customers, provided that it receives the contact information necessary to do so.

On March 1, 2018, Double Insight Inc., in cooperation with the U.S. Consumer Product Safety Commission (CPSC) announced a voluntary recall of Gem 65 8-in-1 Multicookers with batch codes 1728, 1730, 1731, 1734 and 1746. The Gem 65 8-in-1 Multicooker was sold exclusively at Walmart in the US. Double Insight asks that each Gem 65 8-in-1 Multicooker owner immediately stop using their Gem 65 8-in-1 Multicooker, unplug the unit and return it to Walmart US to receive a full refund or contact Double Insight to request a free replacement Gem 8-in-1 Multicooker. Gem 65 8-in-1 Multicooker owners may contact Double Insight toll-free at 888-891-1473 from 9:00 a.m. to 5:00 p.m. ET Monday through Friday or online at www.gemmulticooker.com for additional information.

CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.