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Batteries
Electronics
Batteries & Chargers
Batteries (884)
Duracell, Inc    
 
 
This product was being used in the expected, typical manner. Batteries were inserted into the product and, within an hour, the batteries were leaking fluid and the fluid was dripping out of the battery compartment. The battery fluid dripped onto my daughters legs and feet.
12/26/2018
Unspecified 
Injury→Injury, First Aid Received by Non-Medical Professional
My Child
Female
12 years
N/A
N/A
N/A
N/A
N/A
Comment from Duracell, Inc 3/4/2019
We’re sorry to hear your report of Duracell AA batteries rupturing after they were installed in the device you were using. We certainly understand your concern and want to assure you our batteries are extensively evaluated for safety and manufactured under strict quality controls. In fact, out of the hundreds of millions of batteries manufactured every year, Duracell receives few reports of this nature.

Without examining both the batteries and the device, it’s difficult to know what could have caused the problem in this particular instance. That said, our testing has shown that certain events may lead to rupturing, such as external shorting of the battery. Over-discharge can also cause batteries to rupture or leak. Another possible cause is incorrect placement of the batteries within the device. Inserting the batteries backwards can cause the batteries to form a negative discharge, again resulting in leakage, overheating or rupture.

Evaluating the batteries and the device is the best way to understand the problem you reported. We have reached out to the consumer requesting that the batteries and device be returned to us for evaluation.
It’s important for us to be aware of any negative experiences with our products, so we thank you for reporting your concerns.
Again, we regret you had this experience. We want consumers to use our products with confidence and hope this information is helpful. We value your loyalty and appreciate the opportunity to address your concerns.
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Associated Reports are a group of Reports submitted to CPSC about the same incident. For example, a person can submit updated information about an incident, resulting in two Reports. Or a witness or another family member can submit information about an incident already reported. When a search is done the primary Report will be listed in the search result along with a link to all of the other Associated Reports.
Associated Report
  • REPORT
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  • 2/25/2019
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  • 20181227-0D58D-2147383559
Incident Description: This product was being used in the expected, typical manner. Batteries were inserted into the product and, within an hour, the batteries were leaking fluid and the fluid was dripping out of the battery compartment. The battery fluid dripped onto my daughters ... (More)
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