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storkcraft Calabria crib changer
Baby
Nursery Equipment & Supplies
Cribs, Not Specified (1545)
Stork Craft Manufacturing Inc    
storkcraft
calabria crib changer
3/1/2017  
03.2017 
walmart.com
Unspecified
12/14/2017 This date is an estimate
Crib has been used for my infant son since he was 6 months old. I purchased the crib, new, from Walmart.com and it arrived in good condition. I built it following the directions. One of the surface pieces have developed a crack in the wood that occurred naturally over time. This crib has been in use for 8 months this kind of wear and tear should not happen this soon, especially if it's not in direct sunlight or moisture. Some areas where the wood has cracked, it has lifted and clothes have been ripped, my son has cut his finger, as have I.
1/9/2019
Home/Apartment/Condominium 
Injury→Injury, First Aid Received by Non-Medical Professional
My Child
Male
1 years 0 months

Injury→Injury, First Aid Received by Non-Medical Professional
Unspecified
Unknown
Unspecified
Yes
No
No
It was an expensive crib and I currently dont have anywhere else to put my son to sleep.
No
Yes
Comment from Stork Craft Manufacturing Inc 4/4/2019
Customer contacted Storkcraft Customer Care and requested a replacement front & back rail top. The part in her requested color was out of stock so customer was offered a free replacement crib. Storkcraft was unable to get in touch with customer until recently. Customer has been in touch with Storkcraft Customer Care Manager and she did not seem at all worried about the situation. Customer confirmed that her and her child did not require any medical attention and did not visit any medical centre so the injury information in the claim that first-aid was received by non-medical professional is inaccurate. Customer was very pleased with our service and the way in which this had been handled. She is happy to accept the Portofino crib as a replacement.

We have sold 1340 Calabria units since 2017 and this is the first complaint of its kind that we have received. Customer is happy and has been taken care of and there is no injury or concern of this occurring with other Calabria cribs. We consider this customer satisfied and trust this has been taken care of to their satisfaction.
File NameDescription
crib crack.jpg raised crack on wooden surface of crib

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