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LG stainless steel refrigerator. French door with the freezer on the bottom.
Kitchen
Appliances
Refrigerators (276)
LG Electronics, USA    
LG
LFXS28968S /00
809TRMF3C187
9/1/2018  
2018.09 
Best Buy
Virginia
1/26/2019
My new 4 month old LG refrigerator dispensed 12 small white sharp pieces of plastic into my drinking glass when I was getting ice from the external ice dispenser. The smallest piece is 8mm x 14mm x 0.5mm. I opened up the ice maker inside the door and the ice tray that makes the ice was dislodged and 1/4 of it was missing. We use the ice make daily and there was no issue prior to this incident.
5/2/2019
Home/Apartment/Condominium 
Incident, No Injury
Self
Male
55 years
Yes
No
No
LG is dispatching a repair tech, but seemed to careless about a safety issue.
Yes
N/A
Comment from LG Electronics, USA 6/17/2019
LG manufactures this refrigerator to meet or exceed all relevant standards including UL250. Our process not only rigorously tests to insure the quality of product leaving our factory, but we also carefully monitor how our products perform in use. LG takes very seriously the concerns of our customers and uses such feedback on an on-going basis to evaluate and improve our products. Consumers desiring more information about their refrigerators should either visit our web site at http://www.lg.com/us/index.jsp or call our toll free number: 1-800-243-0000.
File NameDescription
Ice tray.JPG  
Plastic pieces.JPG Plastic pieces

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