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LED light bulb
Furniture, Furnishings & Decorations
Indoor Lighting
Light Bulbs (627)
Cree, Inc.    
Cree
 
 
Home Depot
Unspecified
6/1/2015 This date is an estimate
I was eating lunch on the dining room table, and the glass cover detached itself from the rest of the bulb and fell from the ceiling, right in front of me. The bulb was made by Cree. Most of them have burned out prematurely.
6/8/2019
Home/Apartment/Condominium 
Incident, No Injury
Self
Male
68 years
Yes
No
No
I will try to contact them
No
Yes
Comment from Cree, Inc. 7/16/2019
Upon learning of this report, Cree Lighting’s Customer Service Team immediately contacted the consumer to better understand the issue. The consumer confirmed that he had experienced a detachment of the exterior glass globe from the base of one of his bulbs. The consumer confirmed that no one had been harmed or injured. Our Customer Service Team apologized for the globe detachment, thanked him for bringing the issue to our attention, and replaced all of the consumer’s bulbs as a courtesy. The consumer seemed satisfied with this resolution.

In manufacturing millions of bulbs, there will occasionally be outlying quality issues, even with Cree Lighting’s superior quality assurance and control systems. Cree Lighting monitors failure rates and customer return rates very closely, and we continue to believe we have one of the lowest product failure rates in the industry. Cree Lighting stands behind its product line and investigates each such report brought to its attention.

We want to encourage interaction, feedback, comments, questions and concerns with our customers, and we want to address issues promptly and directly so that they may be appropriately handled. Consumers can reach our customer service department at 1-866-924-3645 from 8:00 a.m. to 5:00 p.m. Eastern time, Monday through Friday. Please also visit our website at www.creebulb.com or www.creelighting.com.

CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.