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Instant Pot Duo 8 Qt multi cooker
Kitchen
Appliances
Pressure Cookers or Canners (412)
Double Insight Inc    
Intstant Pot Dup 8 Qt
IP Duo80
N/A
Do not have box
 
Unknown 
Kohls
Tennessee
This date is an estimate
Our Duo 8 Qt instant Pot was in the process of warming up to make soup when I Thought I heard beeping from the other room in the house But was not positive as (I was vacuuming) As I did not expect anything to be beeping. Suddenly the vacuum went off and I heard the rapid beeping. I walked into the kitchen following the sound of the beeping and to check the plug Of the vacuum thinking it had come unplugged. At this time I saw flames coming out from under my Instant Pot and black putrid smelling smoke filling the corner of the kitchen. I instantly grabbed a kitchen towel to smother the flames, pulled the plug out of the wall and removed the instant pot to the edge of the garage to let it cool off. When I turned it upside down, the entire bottom was burnt out of the IP. I went back into the kitchen and took some pictures of the granite counter top and the cabinet showing the soot going up the cabinet and on the countertop.

When the fire started it apparently sent a surge in the plug because it blew out the plug that the vacuum was plugged into which was the next plug along that same wall.
7/10/2020
Home/Apartment/Condominium 
Incident, No Injury
Self
Unknown
Unspecified
Yes
No
No
Still have and reported the issue to Instant Pot. There has been no resolution.
Yes
N/A
Comment from Double Insight Inc 8/13/2020
Instant Brands Inc. (“Instant Brands”) appreciates receiving this Consumer Product Safety Act Section 6A Report (Report No. 20200716-18509-2147371059) on August 3, 2020 (the “Report”), and the opportunity to provide a response to the Commission. As an initial matter, Instant Brands notes that the referenced product complies with applicable standards and is not the subject of an associated recall or other corrective action. Instant Brands does not believe that the product presents a defect or quality issue, as further explained below.

Prior to receiving the Report, Instant Brands had already been in contact with the customer. On July 13, 2020, the customer contacted Instant Brands regarding the matter, and Instant Brands promptly reached out to the customer to request product information, such as serial number, pictures of the unit, and details on how the unit was being used, in an effort to provide prompt customer service. Instant Brands requested that the customer return the unit for evaluation and, in exchange, offered to replace the customer’s unit at no charge. The customer agreed and seems satisfied with a replacement product that Instant Brands provided.

Based on Instant Brands’ evaluation, the company believes that the damage to the unit resulted from and is consistent with an external heat source and was not caused by the product. The product's user manual expressly instructs users not to place the product on or near an external heat source. Accordingly, Instant Brands does not believe that the product contains a defect or presents a safety issue.

Customer satisfaction and safety is Instant Brands’ top priority, and we encourage all our customers to contact us at any time, whether by phone, email, or via our online ticket portal. Thank you again for the notification and the opportunity to provide this response.

CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.