Report Summary
With first Double oven use, electric stove tripped breaker. later both ovens were heating up when only one was in use. when all controls indicated the oven was off, temperature was upwards of 300 degrees. The only way to shut off oven was to unplug range, or trip the breaker
Product Details
- Product Description: Maytag Gemini Electric Double Oven Range with EvenAir True Convection, Model MET8885XS
- Manufacturer/Importer/Private Labeler Name: WHIRLPOOL CORPORATION
- Brand Name: Maytag
- Model Name or Number: Gemini EvenAir True Convection Range/MET8885XS
- Serial Number: D13482877
- UPC Code:
- SKU#:
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Date Manufactured:
- Retailer: Maytag's VIPLink website
- Retailer State:
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Purchase Date:
11/11/2011
- Product Category: Kitchen
- Product Type: Appliances
- Product Code: Electric Ranges or Ovens (Excl Counter-top Ovens) (278)
Incident Details
- Incident Description: Purchased Maytag electric range MET8885X directly from manufacturer, accepting delivery on 11/18/11. With first oven use, the stove tripped the breaker. Manual indicates to reset and retry, and second attempt also tripped the breaker. Following Maytag’s manual, we called an electrician to inspect electrical service. Electrician review on 11/21 indicates no issues with electric service (note that this purchase replaced an existing working electric oven, which never had any issues). He reset the breaker and the oven turned on without another trip.
In subsequent days, however, oven safety quickly degraded. It started with spotty temperature control and both ovens heating up when only one was in use. Late in the afternoon of 11/27, we realized that even though all controls indicated the oven was off, the oven temperature was upwards of 300 degrees. The oven had not been used that day. The only way to shut off the oven was to unplug the range, or trip the breaker.
Call to Maytag customer service on 11/28 resulted in a transfer to their Safety Department. [REDACTED] arranged for a technician to visit, and indicated that we should keep the breaker off and not use the range. She would ask a supervisor to respond to our request for reimbursement for the electrician visit.
My husband took a half-day off from work to meet with the technician on 12/1. [REDACTED] from A&E Factory Service found a short in the lower baking element - the contacts had shorted to the back panel. He repaired all exposed wiring by insulating with electrical tape. his attempt to turn on the oven was not successful. he found that the computer controller was damaged – he removed it, and indicated one of the relays was rattling internally. He ordered new parts, and scheduled a return appointment for Monday 12/5 between 1-5 p.m.
a supervisor in Maytag’s Safety Department [REDACTED], also called that day indicating it would take 21 days if we wanted to request a replacement range. He also offered us $100 “to make good” for the repair.
On Saturday, 12/3, we received a call from A&E indicating they needed to reschedule the appointment from the 5th to the 12th due to a part delay. We indicated that was unsatisfactory, and inquired who we might speak with to expedite. She indicated to call Maytag.
On Sunday, 12/4 we received a call indicating our appointment was scheduled for Monday. Calls to A&E on Monday confirmed they would be out between 1-5. Again, my husband needed to take off from work for a half-day to meet with the technician. By 4:00 p.m., the part was delivered by UPS, however, a call to A&E indicated they would not be able to make it on Monday. The “good news” is that they would come out on Tuesday. We declined and indicated we would follow up with Maytag. My husband left a message indicating the circumstances, and that we would like Maytag to pick up the appliance and refund the purchase price. His voice mail indicated he was out of the office for the day.
By 12:30 on 12/6, we still did not hear from Maytag. Another call to [REDACTED] resulted in a voice mail indicating that he is again out of the office for the day. I called the main number for the Safety Dept. at Maytag, and the consultant indicated she could not authorize an appliance pick up and refund. I asked to speak with someone who could – she indicated that [REDACTED] would call back. No call was received from them by the end of the day.
At 4 p.m. an A&E technician indicated he would be at our house within a half hour. I indicated that the appointment was for yesterday, and no one would be available to meet with him. Indicated we are working with Maytag to resolve this issue.
At this point, we have concerns regarding the safety of this appliance, as well as Maytag’s customer service commitment. The purchase contract to provide a working, quality product has been breached, and would like Maytag to pick up the appliance and refund the full purchase price as soon as possible. We are now on our second week without a working stove.
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Incident Date:
11/19/2011
- Incident Location: Home/Apartment/Condominium
Victims Involved
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- Injury Information: Incident, No Injury
- My Relationship to the Victim: Self
- Sex: Female
- Victim's Age When Incident Occurred: 47 years
Comments from the Manufacturer/Private Labeler
Additional Details
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Submitter has product?:
Yes
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Product was damaged before incident?:
Yes
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Product was modified before incident?:
- If yes to any, explanation: See summary.
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Have you contacted the manufacturer?:
Yes
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If Not, Do you plan to?:
- Report Number: 20111206-7199D-2147472604
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Report Date:
12/6/2011
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Sent to Manufacturer/Importer/Private Labeler:
12/14/2011
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Report First Publication Date:
12/29/2011
- Category of Submitter: Consumer
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