Report Summary
The burner valve on the gas range is too sensitive, when brushed up against, turns slightly and opens up the gas valve and leaks gas. no injuries.
Product Details
- Product Description: LG 30 in. Freestanding Gas Range-Black
- Manufacturer/Importer/Private Labeler Name: LG Electronics, USA
- Brand Name: LG
- Model Name or Number: LRG3095SB
- Serial Number: 003MMSF00358
- UPC Code:
- SKU#:
- Date Manufactured: 3/1/2010
- Retailer: Home Depot
- Retailer State:
- Purchase Date: 5/1/2010
- Product Category: Kitchen
- Product Type: Appliances
- Product Code: Gas Ranges or Ovens (279)
Incident Details
- Incident Description: Please look into recalling LG model LRG3095SB Gas range. The burner valve is too sensitive, when brushed up against turns slightly and opens up the gas valve and leaks gas. I have multiple times reached up to my over the stove microwave and brushed up against the valve and turned on the gas. It is turned so slightly that you don't even notice that it is even on. On Sunday night 11/11/2012 my house filled up with gas and upon waking up I smelt gas and noticed that the stove was on. I opened all the windows and called LG the next day. LG stated unless there is a recall on this gas range it is no longer their responsibility, even if this malfunction cause carbon monoxide related death.
At a separate occasion they had replace all my stove knobs because they cracked at the stem of the knob so you couldn't see if the stove was on and they replaced them even though my warranty had expired. I assumed that they did this because of a safety issue but upon talking to them on the above issue they said that it was only a curiosity. I have seen many complaints about this on-line and LG would not replace the knobs because the warranty expired.
- Incident Date: 11/11/2012
- Incident Location: Home/Apartment/Condominium
Victims Involved
-
- Injury Information: Incident, No Injury
- My Relationship to the Victim: Self
- Gender: Female
- Victim's Age When Incident Occurred: 32 years
Comments from the Manufacturer/Private Labeler
- LG manufactures this range to meet or exceed all relevant standards including ANSI Z21.1. LG’s state of the art quality system meets the LG(66)-C-1006 quality standard. Our process not only rigorously tests to insure the quality of product leaving our factory, but we also carefully monitor how our products perform in use. LG takes very seriously the concerns of our customers and uses such feedback on an on-going basis to evaluate and improve our products. Consumers desiring more information about their ranges should either visit our web site at http://www.lg.com/us/index.jsp or call our toll free number: 1-800-243-0000.
Additional Details
- Submitter has product?: Yes
- Product was damaged before incident?: No
- Product was modified before incident?: No
- If yes to any, explanation: It is a stove we need to cook on. When I contacted the manufacturer they told me just to make sure the knobs were completely turned off, even when I explained how it was turned on. They also told me that since it was past the warranty date it was my pro
- Have you contacted the manufacturer?: Yes
- If Not, Do you plan to?:
- Report Number: 20121113-BA89A-2147462000
- Report Date: 11/13/2012
- Sent to Manufacturer/Importer/Private Labeler: 12/7/2012
- Report First Publication Date: 12/21/2012
- Category of Submitter: Consumer
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