Here is the incident description

Share X Facebook Copy Link

Attachments (0)

Report Summary

This wireless Activity Trackers wristband caused a chemical burn on my wrists so badly it's now peeling. Some say it is a rash but rashes are not Burns. When someone saw they even asked me how I burned my wrist in the weird pattern that matched the wrist band.

Product Details

Product Description: Purple fitbit charge HR wristband small size
Manufacturer/Importer/Private Labeler Name: Fitbit, Inc
Brand Name:
Model Name or Number:
Serial Number:
UPC Code:
SKU#:
Date Manufactured:
Retailer:
Retailer State:
Purchase Date:
Product Category: Electronics
Product Type: Computers, Monitors, Projectors
Product Code: Computers (Equipment and Electronic Games) (557)

Associated Recall

Incident Details

Incident Description: This product caused a chemical burn on my wrists so badly it's now peeling. Some say it is a rash but rashes are not Burns. When someone saw they even asked me how I burned my wrist in the weird pattern that matched the wrist band. I contacted the company but have not heard back yet. There are already lawsuits existing over this issue.
Incident Date: 1/19/2016
Incident Location: Unspecified

Victims Involved

Injury Information: Injury - No First Aid or Medical Attention Received
My Relationship to the Victim: Unspecified
Sex: Female
Victim's Age When Incident Occurred:

Comments from the Manufacturer/Private Labeler

Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

Additional Details

Submitter has product?: Yes
Product was damaged before incident?: No
Product was modified before incident?: No
If yes to any, explanation: I gave contacted but not heard back from them.
Have you contacted the manufacturer?: Yes
If Not, Do you plan to?:

Report Number: 20160122-39D00-2147424426
Report Date: 1/23/2016
Sent to Manufacturer/Importer/Private Labeler: 2/2/2016
Report First Publication Date: 2/25/2016
Category of Submitter: Consumer