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Report Summary

The consumer, 47, stated that she and her husband, 52, have been itching for over a year due to glass fiber inner shell on their memory foam mattress that they discovered was torn and penetrated through their brand new sheets.

Product Details

Product Description: Mattress for bed.
Manufacturer/Importer/Private Labeler Name: ZINUS INC
Brand Name: Spa Sensations 12" Theratouch Memory Foam Matress
Model Name or Number: I don't know
Serial Number:
UPC Code:
SKU#:
Date Manufactured:
Retailer: Walmart.com
Retailer State:
Purchase Date: 9/20/2014
Product Category: Furniture, Furnishings & Decorations
Product Type: Bedroom, Bedding & Bath
Product Code: Nonbaby Mattresses (4009)

Associated Recall

Incident Details

Incident Description: Purchase the Spa Sensations 12" Theratouch Memory foam mattress from WalMart.com on 9-20-2014. My husband and I have been itching for over a year due to the fiberglass inner mattress cover that we discovered was torn and penetrated through our brand new sheets. Now my hair stand has a constant itches no/burning sensation all over his body having been adversely affected by the 100% fiberglasstorn inner shell. Reviewed item on Walmart.com. Called WalMart.com and they will only give info about manufacturer, from China. So we truly have no recourse outside of seeking compensation through a lawsuit.
Incident Date: 9/20/2014
Incident Location: Home/Apartment/Condominium

Victims Involved

Injury Information: Injury - No First Aid or Medical Attention Received
My Relationship to the Victim: Self
Sex: Female
Victim's Age When Incident Occurred: 47 years

Comments from the Manufacturer/Private Labeler

We have been in contact with the customer and are resolving to her satisfaction. Glass fiber is a federally approved and commonly used fire barrier for mattresses instead of chemicals. For it to be an irritant it must be damaged in some way.

Additional Details

Submitter has product?: Yes
Product was damaged before incident?: No
Product was modified before incident?: No
If yes to any, explanation: Still waiting for info on manufacturer from Walmart.com
Have you contacted the manufacturer?: No
If Not, Do you plan to?: Yes

Report Number: 20161219-FE0D5-2147409155
Report Date: 12/19/2016
Sent to Manufacturer/Importer/Private Labeler: 12/28/2016
Report First Publication Date: 1/23/2017
Category of Submitter: Consumer