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Incident Report Details
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Report Summary

Consumer owns a gas range and noticed on numerous occasions the just lightly bumping the top burner knobs causes them to turn on without starting the igniters. Consumer could smell gas while standing there. The positive lock mechanism is extremely weak for this to happen.

Product Details
  • Product Description: This is a Whirlpool Gold Series Range... It has a double oven and 5 top burners using natural gas.
  • Manufacturer/Importer/Private Labeler Name: WHIRLPOOL CORPORATION
  • Brand Name: Gold Series
  • Model Name or Number: WGG745S0FS02
  • Serial Number: D72613429
  • UPC Code:
  • SKU#:
  • Date Manufactured:
  • Retailer: Lowes
  • Retailer State:
  • Purchase Date: 10/1/2017
  • Product Category: Kitchen
  • Product Type: Appliances
  • Product Code: Gas Ranges or Ovens (279)
Associated Recall
Incident Details
  • Incident Description: We own a Whirlpool gas range and have noticed on numerous occasions the just lightly bumping the top burner knobs causes them to turn on with out starting the igniters. We could smell gas while standing there. I checked out the knobs and discovered that the positive lock mechanism is extremely weak allowing the knobs to be bumped to a position that allows gas to flow but no ignition. The last time this occurred was this morning at 0755 (Local). I know there have been numerous explosions around the country from unexplained gas leaks. If I was not disabled and home the majority of the time then we could have been a victim of the same issue. This is the second Whirlpool gas range with this issue!
  • Incident Date: 1/1/2018
  • Incident Location: Home/Apartment/Condominium
Victims Involved
  • Injury Information: Incident, No Injury
  • My Relationship to the Victim: Unspecified
  • Gender: Unspecified
  • Victim's Age When Incident Occurred:
Comments from the Manufacturer/Private Labeler
Additional Details
  • Submitter has product?: Yes
  • Product was damaged before incident?: No
  • Product was modified before incident?: No
  • If yes to any, explanation:
  • Have you contacted the manufacturer?: No
  • If Not, Do you plan to?:No
  • Report Number: 20180101-C8620-2147394139
  • Report Date: 1/1/2018
  • Sent to Manufacturer/Importer/Private Labeler: 1/30/2018
  • Report First Publication Date: 2/13/2018
  • Category of Submitter: Consumer