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Incident Report Details
Attachments (0)
Report Summary

Gas range locks that require burner knob to be pushed inward prior to turning on do not work effectively. Gas has been turned on by people walking past stove brushing against it. There have been several occasions we did not notice knob had been turned until we smelled gas.

Product Details
  • Product Description: Gas stove and double oven combination
  • Manufacturer/Importer/Private Labeler Name: WHIRLPOOL CORPORATION
  • Brand Name: Whirlpool
  • Model Name or Number: WGG745SOFS02
  • Serial Number: D72317056
  • UPC Code:
  • SKU#:
  • Date Manufactured:
  • Retailer: Best Buy
  • Retailer State:
  • Purchase Date: 7/15/2017
  • Product Category: Kitchen
  • Product Type: Appliances
  • Product Code: Gas Ranges or Ovens (279)
Associated Recall
Incident Details
  • Incident Description: I purchased a Whirlpool Gas Range (model WGG745SOFS02: serial # D72317056) on or about July 15, 2017. The locks that require the burner knob to be pushed inward prior to turning on do not work effectively. The gas has been turned on by my people walking past the stove brushing against it . Every gas stove I have had prior to this model required deliberate action to push in the knob and turn it. I have never before had a knob turn accidentally. There have been several occasions we did not notice the knob had been turned until we smelled gas. My wife has found comments in reviews of the item with the same complaint. Whirlpool tells me that this is not a common complaint and there is no known repair. We have had issues with this in the year that we've owned the range.
  • Incident Date: 7/26/2018
  • Incident Location: Home/Apartment/Condominium
Victims Involved
  • Injury Information: Incident, No Injury
  • My Relationship to the Victim: Unspecified
  • Gender: Unknown
  • Victim's Age When Incident Occurred:
Comments from the Manufacturer/Private Labeler
Additional Details
  • Submitter has product?: Yes
  • Product was damaged before incident?: No
  • Product was modified before incident?: No
  • If yes to any, explanation: I contacted Whirlpool and they told me there was no fix for the issue.
  • Have you contacted the manufacturer?: Yes
  • If Not, Do you plan to?:
  • Report Number: 20180726-5BB10-2147386574
  • Report Date: 7/26/2018
  • Sent to Manufacturer/Importer/Private Labeler: 8/3/2018
  • Report First Publication Date: 8/17/2018
  • Category of Submitter: Consumer