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Incident Report Details
Attachments (0)
Report Summary

69 YOM and 67 YOF report that brushing against the control knobs of the gas range at home can cause gas to start flowing to the burner. They returned after one incident to find that the home was full of gas. The home had to be ventilated.

Product Details
  • Product Description: KitchenAid Model# KSGG700ESS1 Gas Range/Oven
  • Manufacturer/Importer/Private Labeler Name: WHIRLPOOL CORPORATION
  • Brand Name: KitchenAid
  • Model Name or Number: KSGG700ESS1
  • Serial Number: R70528450
  • UPC Code:
  • SKU#:
  • Date Manufactured:
  • Retailer: GRAND APPLIANCE
  • Retailer State: Illinois
  • Purchase Date:
  • Product Category: Kitchen
  • Product Type: Appliances
  • Product Code: Gas Ranges or Ovens (279)
Associated Recall
Incident Details
  • Incident Description: KitchenAid Model # KSGG700ESS1 Gas Range/Oven. Knobs for gas cooktop are located on the front of the unit. The slightest unintentional brushing on any of the knobs will cause the gas to flow to the burner, many times without igniting the gas. This has happened numerous times including today. On one occasion it happened unbeknown to us when we were leaving to run errands. We came back to a house full of gas and had to ventilate the townhouse. Contacted the KitchenAid customer center and was told there is no fix for this safety issue. Told to "You would have to be careful around them. They are ignoring a serious safety issue! The knobs are too easily turned with only a very very slight push on the knob. This is a severe safety issue as any child or even a pet could turn it on. Several other consumers have reported this issue to saferproducts.gov over the years but apparantly no action has been taken to address it. I welcome a Consumer Safety Commission inspector to visit our home to check it out. Consumer Safety Commission should ask KitchenAid/Whirlpool how many times they have received complaints about this issue.
  • Incident Date: 12/2/2019
  • Incident Location: Home/Apartment/Condominium
Victims Involved
  • Injury Information: Incident, No Injury
  • My Relationship to the Victim: My Spouse
  • Sex: Female
  • Victim's Age When Incident Occurred: 67 years
Comments from the Manufacturer/Private Labeler
Additional Details
  • Submitter has product?: Yes
  • Product was damaged before incident?: No
  • Product was modified before incident?: No
  • If yes to any, explanation: Still have product. Contacted manufacturer on 12/2/2019. Told no fix for problem and "You would have to be careful around them"
  • Have you contacted the manufacturer?: Yes
  • If Not, Do you plan to?:
  • Report Number: 20191202-A3BFB-2147376248
  • Report Date: 12/2/2019
  • Sent to Manufacturer/Importer/Private Labeler: 12/27/2019
  • Report First Publication Date: 1/10/2020
  • Category of Submitter: Consumer