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Incident Report Details
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Report Summary

Consumer reports that the heating discs for pets is dangerous. The product was used according to instructions and was found smoking. The dis had burned a hole through the pet bed onto a leather sofa and surrounding blankets were damaged. The cushion caught on fire.

Product Details
  • Product Description: Disk is placed in microwave per directions for up to 5 minutes. It is a disk approx. 8 inches circular and covered with a animal print fabric cover for easy cleaning of the cover.
  • Manufacturer/Importer/Private Labeler Name: Lenric International Ltd
  • Brand Name: SnuggleSafe
  • Model Name or Number:
  • Serial Number:
  • UPC Code:
  • SKU#:
  • Date Manufactured:
  • Retailer: Don't remember
  • Retailer State:
  • Purchase Date:
  • Product Category: Hobby
  • Product Type: Pet Supplies
  • Product Code: Pet Supplies (1715)
Associated Recall
Incident Details
  • Incident Description: I am writing in regard to the SnuggleSafe heating disks and an incident which has brought me great concern and I am sure it will for you, too. Here is what happened when using the disk for my second time. Please notice all directions were followed as instructed. Also, I do have photos to show the damages of all items. " I was impressed with all the " safe heating for small animals " promotion about the Snugglesafe Microwave Heat Pad. The first one I tried was used once in a NON SMOKING household. I have 3 cats and it was being used for my senior 14 year kitty. It worked well the first night. Several days later when the weather became chilly again, my husband went to retrieve it from her cat bed. He saw wisps of smoke coming from the bed and lifted it up to see what was happening. When he lifted the top of the cat bed, the bottom layer had burned through onto our leather sofa and into the leather cushion. Various blankets around the cat bed were burning and the disc chemicals had begun eating through into the next leather sofa cushion. My husband took it outside into the yard where within 15 minutes the disc had caused the partially burned cushion to burst into full flames !! My husband managed to put out the fire by smothering the fire with some of the lesser burned blankets and only then did we realize how much damage was done to the leather cushion ( only 1/2 left , the cat bed was practically covered with burn marks and the " SNUGGLE " SAFE " disc had melted into a mass of something like hot wax and which also was on the cat bed and the inside leather sofa!!! This seemingly " SAFE " product went from a comfortable warm pad to a few days later, a flaming incendiary device within an hour. It ruined my leather sofa cushion TOTALLY and a remaining sofa cushion that happened to be next to it was also destroyed. WE HAD FOLLOWED ACCOMPANYING DIRECTIONS EXACTLY!!! My husband and I live alone with our 3 cats. I am handicapped and cannot walk. The fire began on our sofa in the living room which separates the back of our home by a connecting door. I was working on the computer for my job with a headset on and would have been trapped in the bedroom had the fire not been caught in the early stages which led to a full blown fire with bright flames!! This could have happened at night when no one would have noticed or when we were gone out of the house. I thank God literally it was caught early!! My greatest concern is these are sold as " safe " items for defenseless pets. There are NO ELECTRICAL or battery operated pieces to this item. It had to have been some kind of corrosive, chemical reaction causing the fire. Ironically, I had bought two here the day before the fire happened. That is why I returned them and am trying to warn others here!!! [REDACTED******** PLEASE BE AWARE THESE THINGS CAN ACTUALLY BE VERY DANGEROUS!!!! **** I love my pets , family and home too much to EVER buy another one!!! If needed, I will happily forward photos of the damage. P.S. My husband and I do not smoke, certainly the cats don't smoke either. I am horrified of what happened. Can you please help warn others about this product? I did indeed email the manufacturer in England today. They are the SnuggleSafe Co. and may easily be found on the internet. Thank you very much, REDACTED
  • Incident Date: 12/7/2019
  • Incident Location: Home/Apartment/Condominium
Victims Involved
  • Injury Information: Incident, No Injury
  • My Relationship to the Victim: Unspecified
  • Gender: Unknown
  • Victim's Age When Incident Occurred:
Comments from the Manufacturer/Private Labeler
Additional Details
  • Submitter has product?: Yes
  • Product was damaged before incident?: No
  • Product was modified before incident?: No
  • If yes to any, explanation: I have photos of the fire damage to the pet bedding and the leather cushions it sat in the catbed on my leather sofa. I contacted SnuggleSafe today via email.
  • Have you contacted the manufacturer?: Yes
  • If Not, Do you plan to?:
  • Report Number: 20200106-02D5C-2147375576
  • Report Date: 1/6/2020
  • Sent to Manufacturer/Importer/Private Labeler: 2/19/2020
  • Report First Publication Date: 3/11/2020
  • Category of Submitter: Consumer