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Incident Report Details
Attachments (3)
Images
Fitbit Burn 2.jpg
Fitbit Burn.jpg
Fitbit HR_Violet.jpg
Report Summary

Consumer reports that the exercise tracker watch left them with a burn on their wrist the size of the back of the tracker . The surface area has started to peel and may leave a scar. This is a common issue with this product. This is a safety hazard for consumers.

Product Details
  • Product Description: Violet purple rectangular shaped fitbit inspire HR for women Fitbit Inspire HR
  • Manufacturer/Importer/Private Labeler Name: Fitbit, Inc
  • Brand Name: Fitbit Inspire HR
  • Model Name or Number:
  • Serial Number:
  • UPC Code:
  • SKU#:
  • Date Manufactured:
  • Retailer:
  • Retailer State:
  • Purchase Date:
  • Product Category: Sports and Recreation
  • Product Type: Track, Field & Exercise
  • Product Code: Personal Fitness/Activity Trackers (5038)
Associated Recall
Incident Details
  • Incident Description: I received the product as a gift - and what a terrible gift to receive. After three weeks of use, I now have a burn the size of the back of the Fitbit on my wrist, which is now starting to peel and looks like it might leave a scar. The Fitbit remained clean, I did not sweat, and there are way TOO MANY reports on these products for Fitbit to continue to make excuses for a proven and consistent design flaw. A simple [REDACTED] search demonstrates that this burn / rash reaction quite clearly has been caused by several of various Fitbit models and injured way too many people. I am so disappointed with this company. It is absolutely beyond my comprehension how / why Fitbit is allowed to continue to market a product that has harmed countless end users. Shame on you, Fitbit.
  • Incident Date: 4/20/2020
  • Incident Location: Home/Apartment/Condominium
Victims Involved
  • Injury Information: Injury - First Aid Received by Non-Medical Professional
  • My Relationship to the Victim: Self
  • Sex: Unknown
  • Victim's Age When Incident Occurred: 53 years
Comments from the Manufacturer/Private Labeler
  • Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.
Additional Details
  • Submitter has product?: Yes
  • Product was damaged before incident?: No
  • Product was modified before incident?: No
  • If yes to any, explanation: The awful product was a gift.
  • Have you contacted the manufacturer?: No
  • If Not, Do you plan to?: No
  • Report Number: 20200428-BC67C-2147372667
  • Report Date: 4/28/2020
  • Sent to Manufacturer/Importer/Private Labeler: 5/6/2020
  • Report First Publication Date: 5/20/2020
  • Category of Submitter: Consumer