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Report Summary

Consumer reports that after the cover to the mattress was removed to air dry a spill there were sharp filaments all over the place. The cover removal exposed fiberglass that is dangerous if inhaled and can imbed in the skin. No warning labels to not remove. Health hazard.

Product Details

Product Description: Queen size "The Nectar Mattress" circa 2020. 60" x 80" x 11" memory foam mattress. Model 410321-11x prototype ID NNQ11
Manufacturer/Importer/Private Labeler Name: Dreamcloud Holdings LLC
Brand Name: Nectar Sleep
Model Name or Number: model 410321-11x prototype ID NNQ11
Serial Number:
UPC Code:
SKU#:
Date Manufactured: 2/25/2020
Retailer: www.nectarsleep.com
Retailer State:
Purchase Date: 5/21/2020
Product Category: Furniture, Furnishings & Decorations
Product Type: Bedroom, Bedding & Bath
Product Code: Mattresses, Not Specified (4010)

Associated Recall

Incident Details

Incident Description: 5/21/20- Order [REDACTED]: Queen sized Nectar Mattress+tax $858.36 4/23/21- Cover was removed to air dry after water spill. Tag recommends spot cleaning only but doesn’t warn against removing the cover entirely. Nectar’s website states that you can launder the cover if needed, though they recommend against removing it & advise against touching bare mattress much as it may damage mattress integrity. No mention on the website or tags that the reason for this is the fiberglass sock under the cover that can disperse large amounts of fiberglass into its surroundings. My roommate & I are now living in a space contaminated w/fiberglass, no viable mattress, a plethora of ruined clothing & belongings, & footing the cleaning bill. Nectar’s customer service has been negligent, telling us our 1yr return policy & warranty are voided, & only offering a new cover.?? Airborne fiberglass is dangerous in cases of inhalation. I have been having frequent severe nosebleeds, and I suspect that they are a result of fiberglass that escaped the mattress. Touching fiberglass can also cause injury, as the sharp filaments can become embedded in skin.
Incident Date: 4/23/2021
Incident Location: Home/Apartment/Condominium

Victims Involved

Injury Information: Injury - No First Aid or Medical Attention Received
My Relationship to the Victim: Self
Sex: Unknown
Victim's Age When Incident Occurred: 23 years

Comments from the Manufacturer/Private Labeler

Additional Details

Submitter has product?: Yes
Product was damaged before incident?: No
Product was modified before incident?:
If yes to any, explanation:
Have you contacted the manufacturer?: Yes
If Not, Do you plan to?:

Report Number: 20210429-ACA83-2147364442
Report Date: 4/29/2021
Sent to Manufacturer/Importer/Private Labeler: 5/4/2021
Report First Publication Date: 5/18/2021
Category of Submitter: Consumer