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Report Summary

The Consumer, 47, stated that she wore this fitness activity tracking device for work only - 8hour/day, 5days/week, and her wrist began to itch and began to develop a rash. She stated that her arm is constantly itching and it has now left an area that appears to be burned.

Product Details

Product Description: Versa2 Fitbit
Manufacturer/Importer/Private Labeler Name: Fitbit, Inc
Brand Name: Fitbit
Model Name or Number:
Serial Number: Fitbit Versa2
UPC Code: 111388303669
SKU#:
Date Manufactured: 12/31/2018
Retailer: Walmart
Retailer State:
Purchase Date: 4/6/2021
Product Category: Sports and Recreation
Product Type: Track, Field & Exercise
Product Code: Personal Fitness/Activity Trackers (5038)

Associated Recall

Incident Details

Incident Description: I am a 47 y/o female The Versa 2 was purchased as a gift to myself. It was worn for work only. So, I’d have it on 8hr/day, 5days/ week. My wrist began to itch and began to develop a rash. My arm is constantly itching and it has now left an area that appears to be burned.
Incident Date: 5/8/2021
Incident Location: Home/Apartment/Condominium

Victims Involved

Injury Information: Injury - No First Aid or Medical Attention Received
My Relationship to the Victim: Self
Sex: Female
Victim's Age When Incident Occurred: 47 years

Comments from the Manufacturer/Private Labeler

Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

Additional Details

Submitter has product?:
Product was damaged before incident?:
Product was modified before incident?:
If yes to any, explanation:
Have you contacted the manufacturer?:
If Not, Do you plan to?:

Report Number: 20210605-368BF-2147363696
Report Date: 6/5/2021
Sent to Manufacturer/Importer/Private Labeler: 6/8/2021
Report First Publication Date: 6/23/2021
Category of Submitter: Consumer