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Report Summary

41 YOM consumer reports that the refrigerator has had issues with water leaking, the ice maker freeze up and the internal unit doesn't keep the proper temperature. They have lost food and medications as a result. Multiple repairs has not helped. Unsafe for food storage.

Product Details

Product Description: Samsung Refrigerator Model number RFG298HDRS/XAA. This particular model is a 28.5-cu ft French door refrigerator with Dual Ice Maker in stainless steel and has an energy star rating
Manufacturer/Importer/Private Labeler Name: SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
Brand Name: samsung
Model Name or Number: RFG298HDRS/XAA
Serial Number:
UPC Code:
SKU#:
Date Manufactured:
Retailer: Lowes
Retailer State:
Purchase Date: 11/16/2013
Product Category: Kitchen
Product Type: Appliances
Product Code: Refrigerators (276)

Associated Recall

Incident Details

Incident Description: On November 16, 2013 we purchased a Samsung refrigerator from Lowe’s Apex, NC (store #0187) for $1,595.91. Model number RFG298HDRS/XAA. This particular model is a 28.5-cu ft French door refrigerator with Dual Ice Maker in stainless steel and has an energy star rating. The refrigerator began making a horrible noise, leaking water, not staying cool, and had ice building up in the back. We called Samsung and they scheduled repairs to be made to our refrigerator. Between April and August of 2017 we had 11 repairs, or rescheduled repairs, for our Samsung refrigerator. All of these repairs were scheduled through calling Samsung, or by the Samsung authorized technicians while they were at our house for further repairs because they were unable to repair the problem. (April 17, April 25, May 11, May 19, June 8, June 15, June 28, July 11, July 12, August 5, August 22.) Our Samsung refrigerator is now doing the same thing again, along with the upper icemaker has stopped working. We have lost hundreds of dollars’ worth of food, and thousands of dollars’ worth of medication because the refrigerator does not keep its temperature. My husband relies on his diabetic medication, and it became cloudy and no longer effective when kept in the refrigerator. This was an extremely dangerous situation! That, along with our family eating foods not being kept at safe temperatures is negligent on Samsung. Samsung has known about this defect in their product. There are several lawsuits against Samsung regarding this exact issue. This is a defect issue and Samsung needs to fix this issue.
Incident Date: 6/13/2021
Incident Location: Home/Apartment/Condominium

Victims Involved

Injury Information: Injury - No First Aid or Medical Attention Received
My Relationship to the Victim: My Spouse
Sex: Male
Victim's Age When Incident Occurred: 41 years

Comments from the Manufacturer/Private Labeler

Additional Details

Submitter has product?:
Product was damaged before incident?:
Product was modified before incident?:
If yes to any, explanation:
Have you contacted the manufacturer?:
If Not, Do you plan to?:

Report Number: 20210701-D2EC0-2147363188
Report Date: 7/1/2021
Sent to Manufacturer/Importer/Private Labeler: 7/6/2021
Report First Publication Date: 7/20/2021
Category of Submitter: Consumer