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Report Summary

44 YO consumer's personal tracker burned wrist. Consumer wore the watch overnight and next morning, had red burned area on wrist. The affected area coincided with the back of the watch face, where the light diodes flash. Consumer treated burn.

Product Details

Product Description: Fitbit Versa 3, with "Clay" colored wristband.
Manufacturer/Importer/Private Labeler Name: Fitbit, Inc
Brand Name: Fitbit Versa 3
Model Name or Number: Versa 3
Serial Number:
UPC Code:
SKU#:
Date Manufactured:
Retailer: Kohl's
Retailer State:
Purchase Date: 2/12/2022
Product Category: Sports and Recreation
Product Type: Track, Field & Exercise
Product Code: Personal Fitness/Activity Trackers (5038)

Associated Recall

Incident Details

Incident Description: My Fitbit Versa 3 burned my hand/wrist. The Versa 3 can be used to track sleep patterns, and I was wearing it to bed. The burn occurred while I was sleeping. I woke up in the morning and my skin hurt, I removed the watch and I had a red burnt area. The affected area coincided with the back of the watch face, where the light diodes flash. The picture I will attach I took about 4 days later when my skin started peeling off.
Incident Date: 2/23/2022
Incident Location: Home/Apartment/Condominium

Victims Involved

Injury Information: Injury - No First Aid or Medical Attention Received
My Relationship to the Victim: Self
Sex:
Victim's Age When Incident Occurred: 44 years

Comments from the Manufacturer/Private Labeler

Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

Additional Details

Submitter has product?: No
Product was damaged before incident?: No
Product was modified before incident?:
If yes to any, explanation: I received it as a gift and had only been wearing it for a week. There was no damage to the watch, and it was clean and dry.
Have you contacted the manufacturer?: Yes
If Not, Do you plan to?:

Report Number: 20220311-F1E3F-2147357272
Report Date: 3/11/2022
Sent to Manufacturer/Importer/Private Labeler: 3/15/2022
Report First Publication Date: 3/29/2022
Category of Submitter: Consumer