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Incident Report Details
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Report Summary

Submitter is an RN who monitors the weight/height of two a newborns aged 2 MO and 5 MO. They had slow weight gain, sometimes weight loss, and the reason for this was the formula maker and it is because parents do not read the instructions completely and use the wrong setting.

Product Details
  • Product Description: Baby Brezza, do not know which models my patient used.
  • Manufacturer/Importer/Private Labeler Name: Baby Brezza Enterprises
  • Brand Name: Baby Brezza
  • Model Name or Number:
  • Serial Number:
  • UPC Code:
  • SKU#:
  • Date Manufactured:
  • Retailer:
  • Retailer State:
  • Purchase Date:
  • Product Category: Kitchen
  • Product Type: Appliances
  • Product Code: Food Processors (275)
Associated Recall
Incident Details
  • Incident Description: I am an RN who monitors newborn weight/growth. I have had two infants in the past 8 months, one 2 months old, other 5 months old that were having slow weight gain, sometimes weight loss. Determined cause was the baby brezza. Was using incorrect settings. It is far to easy for parents to use the incorrect setting if they do not read instructions fully. Fortunately, these two infants did not develop electrolyte imbalance which could happen.
  • Incident Date: 9/15/2022
  • Incident Location: Home/Apartment/Condominium
Victims Involved
  • Injury Information: Injury - Seen by Medical Professional
  • My Relationship to the Victim: Unspecified
  • Sex: Unknown
  • Victim's Age When Incident Occurred: 2 months
Comments from the Manufacturer/Private Labeler
  • Baby Brezza Enterprises: We are sorry to hear about the concerns expressed with the Baby Brezza Formula Pro Advanced. We fully stand behind our product and its accuracy. Based on our years of experience selling the Formula Pro, we’ve found that most issues occur because all of the set-up and operating instructions are not followed completely, which the person who filed this complaint acknowledged. We highlight the need to follow these set-up and usage instructions on the package, in the instruction manual, and on the machine itself to ensure parents use the product correctly. These critical directions include 1) including looking up the specific setting for your brand/type of formula on our website, 2) cleaning the mixing funnel after every 4 bottles and 3) keeping the powder above the Min line in the powder container. As the complainant stated in the report, the parents who used the Formula Pro Advanced were using the “incorrect settings” because they didn’t read the instructions fully. It’s also unclear whether these parents followed the other set-up, operating and cleaning instructions fully. If all of the instructions are not followed, the machine will not perform properly and make accurate bottles. We have reached out to the complainant to better understand both situations and hopefully be put in touch with the parents to better understand how they used the machine. If [REDACTED] reads this response, please contact our Customer Care team at 888-396-6552 or www.babybrezza.com/contact so we can discuss this further. Thanks.
Additional Details
  • Submitter has product?:
  • Product was damaged before incident?:
  • Product was modified before incident?:
  • If yes to any, explanation:
  • Have you contacted the manufacturer?:
  • If Not, Do you plan to?:
  • Report Number: 20220916-1C0F4-2147353837
  • Report Date: 9/16/2022
  • Sent to Manufacturer/Importer/Private Labeler: 9/20/2022
  • Report First Publication Date: 10/12/2022
  • Category of Submitter: Health Care Professional