Report Summary
63 YOM consumer's laser printer power supply got destroyed when there was a surge in power. Printer got short-circuited and caused sparking.
Product Details
- Product Description: Glowforge Plus Laser Printer
- Manufacturer/Importer/Private Labeler Name: Glowforge Inc.
- Brand Name: Glowforge
- Model Name or Number: Plus
- Serial Number: XVB-248
- UPC Code:
- SKU#: GF-ASM-00331-R
- Date Manufactured: 8/2/2022
- Retailer: www.glowforge.com
- Retailer State:
- Purchase Date: 9/15/2022
- Product Category: Electronics
- Product Type: Printers, Scanners, Copiers & Faxes
- Product Code: Business and Office Machines (571)
Incident Details
- Incident Description: High voltage power line to laser developed a short circuit causing sparking in machine, and ultimately destroying the power supply
Additional information:
The power supply is 22KV - the high voltage line shorts out onto the frame after 2 years, grounding to the metal frame, if there is an improper ground the metal parts are energized
At 22,000 KV which will kill a person.
Is that Not dangerous???
UPDATED ON 5/26/2023: [I received a refurbished machine from Glowforge, and they used a defective power supply and added a nylon sleeve
(Not fiberglass) to it, the power supply of course shorted out, and luckily the nylon did not catch on fire.
Here is a video of the sleeve they used and Photographs of the Power supply]
- Incident Date: 9/27/2022
- Incident Location: Home/Apartment/Condominium
Victims Involved
-
- Injury Information: Incident, No Injury
- My Relationship to the Victim: Self
- Gender: Male
- Victim's Age When Incident Occurred: 63 years
Comments from the Manufacturer/Private Labeler
- Glowforge Inc.: Glowforge looked into this report. The serial number listed refers to a machine manufactured August 13, 2021. Additionally the machine was sold to a different individual. Glowforge has no record of [REDACTED] being a customer at all. Regardless, Glowforge reviewed the concerns and even if what [REDACTED] describes is true, then no hazardous situation would exist - the machine employs common grounding to protect users from electrical faults.
Additional Details
- Submitter has product?: Yes
- Product was damaged before incident?: No
- Product was modified before incident?:
- If yes to any, explanation:
- Have you contacted the manufacturer?: Yes
- If Not, Do you plan to?:
- Report Number: 20220927-A4874-2147353621
- Report Date: 9/27/2022
- Sent to Manufacturer/Importer/Private Labeler: 12/20/2022
- Report First Publication Date: 1/12/2023
- Category of Submitter: Consumer
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