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Report Summary

63 YOM consumer's laser printer power supply got destroyed when there was a surge in power. Printer got short-circuited and caused sparking.

Product Details
  • Product Description: Glowforge Plus Laser Printer
  • Manufacturer/Importer/Private Labeler Name: Glowforge Inc.
  • Brand Name: Glowforge
  • Model Name or Number: Plus
  • Serial Number: XVB-248
  • UPC Code:
  • SKU#: GF-ASM-00331-R
  • Date Manufactured: 8/2/2022
  • Retailer:
  • Retailer State:
  • Purchase Date: 9/15/2022
  • Product Category: Electronics
  • Product Type: Printers, Scanners, Copiers & Faxes
  • Product Code: Business and Office Machines (571)
Associated Recall
Incident Details
  • Incident Description: High voltage power line to laser developed a short circuit causing sparking in machine, and ultimately destroying the power supply Additional information: The power supply is 22KV - the high voltage line shorts out onto the frame after 2 years, grounding to the metal frame, if there is an improper ground the metal parts are energized At 22,000 KV which will kill a person. Is that Not dangerous??? UPDATED ON 5/26/2023: [I received a refurbished machine from Glowforge, and they used a defective power supply and added a nylon sleeve (Not fiberglass) to it, the power supply of course shorted out, and luckily the nylon did not catch on fire. Here is a video of the sleeve they used and Photographs of the Power supply]
  • Incident Date: 9/27/2022
  • Incident Location: Home/Apartment/Condominium
Victims Involved
  • Injury Information: Incident, No Injury
  • My Relationship to the Victim: Self
  • Gender: Male
  • Victim's Age When Incident Occurred: 63 years
Comments from the Manufacturer/Private Labeler
  • Glowforge Inc.: Glowforge looked into this report. The serial number listed refers to a machine manufactured August 13, 2021. Additionally the machine was sold to a different individual. Glowforge has no record of [REDACTED] being a customer at all. Regardless, Glowforge reviewed the concerns and even if what [REDACTED] describes is true, then no hazardous situation would exist - the machine employs common grounding to protect users from electrical faults.
Additional Details
  • Submitter has product?: Yes
  • Product was damaged before incident?: No
  • Product was modified before incident?:
  • If yes to any, explanation:
  • Have you contacted the manufacturer?: Yes
  • If Not, Do you plan to?:
  • Report Number: 20220927-A4874-2147353621
  • Report Date: 9/27/2022
  • Sent to Manufacturer/Importer/Private Labeler: 12/20/2022
  • Report First Publication Date: 1/12/2023
  • Category of Submitter: Consumer