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Incident Report Details
Attachments (0)
Report Summary

Recently, while using baby formula mixing machine to make mix for 1 MOF, consumer received 2 oz bottle of pure water & found that formula container had massive plug formula paste blocking exit. Consumer is physician & has stated that watered down formula may cause seizures.

Product Details
  • Product Description: Baby brezza formula pro
  • Manufacturer/Importer/Private Labeler Name: Baby Brezza Enterprises
  • Brand Name: Brezza
  • Model Name or Number: Formula pro
  • Serial Number: NWY-393
  • UPC Code:
  • SKU#:
  • Date Manufactured: 9/1/2021
  • Retailer:
  • Retailer State:
  • Purchase Date:
  • Product Category: Kitchen
  • Product Type: Appliances
  • Product Code: Electric Blenders (215)
Associated Recall
Incident Details
  • Incident Description: Baby brezza formula pro My baby is now 2 weeks old. I have been religious about cleaning the funnel. Making sure the tank stays clean. Keeping the formula filled. There were a few times where the formula looked watery. I'd check the funnel and there would be minimal build up but I'd clean it anyway. Well I cleaned it about two bottle ago and to my surprise I just got a 2oz bottle of just pure water. Huh. Thats odd. I pulled out the funnel and it was clean. So then I took a look underneath and to my shock the formula contained had.a massive plug of formula paste blocking the exit. It leads me to wonder how many under concentrated bottles my baby has had. All those bottles that appeared watered down were apparently truly under concentrated. I'm a physician. I don't need to explain to your company the gravity of what poorly concentrated formula can do on a newborn. We saw multiple people in my ED who watered down formula during the shortage that led to seizures. I will not be using the product anymore but it needs to be recalled. The only instructions were for daily cleaning of the funnel. Not the formula container.
  • Incident Date: 10/16/2022
  • Incident Location: Home/Apartment/Condominium
Victims Involved
  • Injury Information: Incident, No Injury
  • My Relationship to the Victim: My Child
  • Sex: Female
  • Victim's Age When Incident Occurred: 1 month
Comments from the Manufacturer/Private Labeler
  • Baby Brezza Enterprises: We apologize for the concerns you have raised regarding the Formula Pro Advanced, and Baby Brezza takes these issues seriously. We have attempted to reach out to this customer on multiple occasions. Various voicemails were left and we requested a call back to discuss, but we have not received a response as of yet. Based on the information provided in the report, it is our experience that this could have been avoided by following the daily cleaning instructions listed on our manual. It is important to wipe the powder dispensing hole on the underside of the powder container with a dry paper towel or soft dry cloth. Not following these critical steps, will result in the machine not working as intended. Should the customer read this response, we kindly request that they contact our Customer Care Team at CS@babybrezza.com or 888-396-6552. We look forward to resolving your concerns as soon as possible. Thank you. Baby Brezza Customer Care.
    Baby Brezza Enterprises: After speaking with the customer, we discovered that the manual contains the appropriate daily cleaning instructions. However, the machine itself did not indicate the need to clean the underside of the powder container after every four bottles. We explained that while we cannot include all of the information that is in the manual on various stickers, we appreciate the feedback and will consider it for future updates. We offered the customer an exchange or store credit for anything else from our website, but they declined. We value our customers' feedback and will continue to improve our products and customer service to provide the best possible experience. Should the customer have any further questions or concerns, please do not hesitate to reach out to our Customer Care team at CS@babybrezza.com or 888-396-6552. Thank you for choosing Baby Brezza.
Additional Details
  • Submitter has product?: Yes
  • Product was damaged before incident?: No
  • Product was modified before incident?:
  • If yes to any, explanation:
  • Have you contacted the manufacturer?: Yes
  • If Not, Do you plan to?:
  • Report Number: 20221016-A6DAE-2147353307
  • Report Date: 10/16/2022
  • Sent to Manufacturer/Importer/Private Labeler: 4/13/2023
  • Report First Publication Date: 4/27/2023
  • Category of Submitter: Consumer