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Video3gpp_03gpp Redacted.mp4

Report Summary

Submitter reports that a lithium ion battery for a security camera off gassed and caught on fire when the package was opened. Male consumer carried the flaming battery out of his house.

Product Details

Product Description: Rechargeable Li-ion Battery Compatible: Arlo Pro/Pro 2 Model No: A8 Voltage: 8.4V Capacity: 2440mAh
Manufacturer/Importer/Private Labeler Name: SHENZHEN AIDESHENG TECHNOLOGY CO., LTD
Brand Name:
Model Name or Number: A8
Serial Number:
UPC Code:
SKU#:
Date Manufactured:
Retailer:
Retailer State:
Purchase Date:
Product Category: Electronics
Product Type: Batteries & Chargers
Product Code: Batteries (884)

Associated Recall

Incident Details

Incident Description: Good morning, Can we send this to the entire [REDACTED] group? I think [REDACTED] should be notified as well. I am sending you a video of a lithium ion battery fire that occurred in my town. The man ordered this battery for his ARLO home security camera. He opened the package and it immediately off-gassed and went to flame. You can see he carried the flaming battery out of his house and called my cell phone. He asked the question, “what if this had been two hours later and I was in bed sleeping?” I think we in the fire service are entering a conflagration period we are woefully unprepared for. [REDACTED] Fire Chief
Incident Date:
Incident Location: Home/Apartment/Condominium

Victims Involved

Injury Information: Incident, No Injury
My Relationship to the Victim: Unspecified
Sex: Male
Victim's Age When Incident Occurred:

Comments from the Manufacturer/Private Labeler

Arlo Technologies, Inc: The complained of battery is not a battery manufactured or sold by Arlo Technologies, Inc. This is a knock-off battery that advertises its compatibility with Arlo cameras, but it is not compatible due to safety concerns and lack of approved testing by Arlo. Based on the pictures provided in the CPSC complaint, we believe the battery is manufactured by a company named Feirsh. See Feirsh's Amazon listing here: https://www.amazon.com/Feirsh-Rechargeable-Batteries-2440mAh-Compatible/dp/B08NPJCKZ2/ref=sr_1_13?crid=ERXVXYW5B72T&keywords=arlo+compatible+battery+un3480&qid=1678149345&sprefix=arlo+compatible+battery+un3480%2Caps%2C136&sr=8-13 . Feirsh is not associated with or sanctioned by Arlo. Arlo recommends to its customers that they NOT use non-Arlo batteries. Arlo has, without success, attempted to convince Amazon to remove listings for knock-off batteries that tout their compatibility with Arlo cameras, but that are not sold or sanctioned by Arlo, because these batteries often can be unsafe, as demonstrated by the present complaint.

Additional Details

Submitter has product?:
Product was damaged before incident?:
Product was modified before incident?:
If yes to any, explanation:
Have you contacted the manufacturer?:
If Not, Do you plan to?:

Report Number: 20221212-76EDC-4013943
Report Date: 12/12/2022
Sent to Manufacturer/Importer/Private Labeler: 3/8/2023
Report First Publication Date: 3/7/2023
Category of Submitter: Public Safety Entity