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Report Summary

Exterior glass on oven door of electric range exploded sending shards of glass over 10 feet across kitchen. Oven hasn't been used or even turned on. 34 YOF was at home with 4 YO child but not in kitchen. Consumer is concerned about safety of product.

Product Details

Product Description: Frigidaire 30" Electric Range Model # FCRE305LAFA stainless steel [REDACTED]
Manufacturer/Importer/Private Labeler Name: ELECTROLUX/WHITE CONSOLIDATED
Brand Name: Frigidaire
Model Name or Number: FCRE305LAFA
Serial Number: VF94878877
UPC Code:
SKU#:
Date Manufactured:
Retailer: Lowes
Retailer State: Massachusetts
Purchase Date: 12/1/2019
Product Category: Kitchen
Product Type: Appliances
Product Code: Electric Ranges or Ovens (Excl Counter-top Ovens) (278)

Associated Recall

Incident Details

Incident Description: I purchased a brand new Frigidaire oven (model # FCRE305LAFA) from Lowes in December 2019. Not even 3 years later, on November 3, 2022, the exterior glass on the oven door exploded sending shards of glass over 10 feet across my kitchen. The oven was not being used and was not even on and randomly and without warning shattered while I was home with my 4 year old daughter. Luckily nobody got hurt because we were not in the kitchen. But if we had been in the kitchen, we could have been cut by the glass. My daughter whose face is at the height of the oven door would have had glass shards explode in her face including in her eyes. I called Frigidaire and was told this is a known issue and there's nothing they can do since it's out of warranty. I went to the Lowes website to leave a review about my experience and found several other reviews that say the same thing happened to them. I did a quick search for reviews that mention glass and looked through the first 30 reviews. 8 of those 30 reviews detail how the glass panel randomly shattered. That's over a quarter of the subset of reviews I looked at. This is a huge customer safety concern. This oven needs to be recalled and the consumers who purchased this oven need to be refunded. Frigidaire needs to be held accountable.
Incident Date: 11/3/2022
Incident Location: Home/Apartment/Condominium

Victims Involved

Injury Information: Incident, No Injury
My Relationship to the Victim: My Child
Sex:
Victim's Age When Incident Occurred: 4 years

Comments from the Manufacturer/Private Labeler

Additional Details

Submitter has product?: Yes
Product was damaged before incident?: No
Product was modified before incident?:
If yes to any, explanation:
Have you contacted the manufacturer?: Yes
If Not, Do you plan to?:

Report Number: 20230125-AE173-2147351163
Report Date: 1/25/2023
Sent to Manufacturer/Importer/Private Labeler: 1/30/2023
Report First Publication Date: 2/13/2023
Category of Submitter: Consumer