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Report Summary

51 YOF consumer's laptop computer gave off plastic smell, then smoked and burned her legs. It overheated each time she went to use it. Manufacturer did nothing in the end and stated that because this was a gift, they could do nothing for consumer.

Product Details

Product Description: APPLE MACBOOK PRO 15 INCH .DESIGNED BY APPLE IN CALIFORNIA. ASSEMBLED IN CHINA.MODEL A1286.COMPLIES WITH THE CANADIANS ICES-003 CLASS B SPECIFICATIONS.CONTAINS FCC ID:QDS-BRCM1055 & AND IC:4324A-BRCM 1055 TM N122 Z844 SERIAL NUMBER :C02G30HBDF8V LAPTOP IS IN EXCELLENT CONDITION FROM THE OUTSIDE
Manufacturer/Importer/Private Labeler Name: Apple Inc.
Brand Name: APPLE MACBOOK PRO
Model Name or Number: A1286
Serial Number: C02G30HBDF8V
UPC Code:
SKU#:
Date Manufactured:
Retailer:
Retailer State:
Purchase Date:
Product Category: Electronics
Product Type: Computers, Monitors, Projectors
Product Code: Computers (Equipment and Electronic Games) (557)

Associated Recall

Incident Details

Incident Description: IN 9/2020, I WAS USING MY MACBOOK PRO 15 " A1286 2012 LAPTOP MANUFACTURED IN CHINA . SERIAL NUMBER C02G30HBDFBV . I NOTICED THAT I KEPT SMELLING A PLASTIC BURNING SMELL WHILE USING THE LAPTOP ( POWER CORD WASN'T PLUGGED IN AT THE TIME WHILE IN USE) ALSO I NOTICED THAT THE LAPTOP WHILE HAVING SHORTS ON LEFT RED MARKS FROM THE LAPTOP ON MY THIGHS THAT WERE SORE AFTERWARDS. I SHUT IT DOWN FOR AWHILE & WENT BACK TO USING IT AGAIN AND THATS WHEN I NOTICED THAT I WAS GETTING SMOKE COMING FROM THE LAPTOP.ALSO ,I NOTICED THAT THE LAPTOP STARTED SWELLING ABIT 7 THAT IT PUSHED SOME OF THE SCREWS FROM THE BOTTOM OF THE LAPTOP OUT . I STILL HAD THE LAPTOP SCREEN AVAILABLE TO USE. ALTHOUGH ,IT STILL KEPT SMELLING LIKE SOMETHING INSIDE WAS BURNING . I CALLED APPLE THEY SCHEDULED A VISIT FOR 9/24/2020 & WHEN I GOT THERE THEY SAID NOTHING WAS WRONG & I SHOWED THEM MY RED MARKS ON MY THIGHS. THEN A MANAGER GOT ON IT. WENT HOME & CALLED APPLE THEN THEY SCHEDULED ANOTHER VISIT 9/30/20. WHEN I ARRIVED ,APPLE EMPLOYEES WERE DANCING IN FRONT OF THE APPLE STORE IN MALL . SOME WERE ON THIER PHONES TAKING PICTURES OF EACH OTHER .(THERE WERE 3 CUSTOMER INCLUDING ME).THEN APPROACHED ME, TOOK MY LAPTOP MESSED WITH IT & 2 MORE EMPLOYEES CAME OVER & STARTED MESSING MORE WITH IT & THE NEXT THING IS THEUY TOOK IT TO THE BACK & WHEN THEN BROUGHT IT OUT & GAVE IT BACK TO ME IS WHEN IT STOPPED COMPLETELY WORKING . I EVEN SHOWED THEM THE RED MARKS FROM THE LAPTOP LEFT ON MY THIGHS ,BUT THEY DIDN'T CARE. APPLE IS SUPPOSE TO ENSURE SAFETY OF THEIR PRODUCTS & RECTIFY A MALFUNCTION ON THEIR PART. I CALLED CORPORATE & SOME EXECUTIVE TEAM FEMALE WAS SCREAMING AT ME BECAUSE THE LAPTOP BELONGED TO MY UNCLE (DAD) WHOM RAISED ME THAT PASSED AWAY. HE GAVE IT TO ME AS A GIFT . THE FEMALE STATED BECAUSE I DIDN'T BUY IT THEY WERE GOING TO REPLACE IT BECAUSE I DIDN'T HAVE THE RECEIPT.
Incident Date: 9/19/2020
Incident Location: Home/Apartment/Condominium

Victims Involved

Injury Information: Injury - First Aid Received by Non-Medical Professional
My Relationship to the Victim: Self
Sex: Female
Victim's Age When Incident Occurred: 51 years

Comments from the Manufacturer/Private Labeler

Additional Details

Submitter has product?: Yes
Product was damaged before incident?: No
Product was modified before incident?:
If yes to any, explanation:
Have you contacted the manufacturer?: Yes
If Not, Do you plan to?:

Report Number: 20230303-C1345-2147349077
Report Date: 3/3/2023
Sent to Manufacturer/Importer/Private Labeler: 3/8/2023
Report First Publication Date: 3/22/2023
Category of Submitter: Consumer