Report Summary
Consumer's 3D laser printer had extreme sparking because of very high voltage wire inside on that laser that side under the laser tube rubbing against the metal frame, causing a hole and short circuit destroying the power supply. Fire hazard. Manufacturer uses deceptions.
Product Details
- Product Description: Glowforge Pro laser
- Manufacturer/Importer/Private Labeler Name: Glowforge Inc.
- Brand Name: glowforge
- Model Name or Number: glowforge pro
- Serial Number: YQY-423-4
- UPC Code:
- SKU#:
- Date Manufactured:
- Retailer: GLOWFORGE.COM
- Retailer State:
- Purchase Date: 8/31/2021
- Product Category: Home Maintenance and Structures
- Product Type: Tools & Hardware
- Product Code: Other Portable or Stationary Power Tools (809)
Incident Details
- Incident Description: Glowforge sent me a refurbished machine in late 2021 that has mechanical issues that were previously fixed I had to purchase the refurbished after my original has a defect. On sept 9 I noticed extreme sparking in the machine, come to find out there is a very high voltage wire inside on that laser that side under the laser tube rubbing against the metal frame, causing a hole and short circut destroying the power supply. With this amount of high voltage, it could of killed someone in my home or started a fire. This company is scamming people by charging $1700 for a refurbished machine with the same design default which will happen again after one year. This is a manufacturer defect and this laser should be recalled immediately and the consumer should be compensated for it, this is deadly
- Incident Date: 9/9/2023
- Incident Location: Home/Apartment/Condominium
Victims Involved
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- Injury Information: Incident, No Injury
- My Relationship to the Victim: Unspecified
- Gender: Unspecified
- Victim's Age When Incident Occurred:
Comments from the Manufacturer/Private Labeler
- Glowforge Inc.: Glowforge Inc. takes all customer concerns seriously, and we strive to maintain the highest standards of safety and satisfaction for our products.
Upon receiving the CPSC complaint, our team diligently conducted an investigation using the serial number provided. Our records indicate that the printer in question was out of warranty when the customer contacted our Support team in September 2023. The customer described having seen a spark within the printer's laser tube. Our analysis concluded that no hazardous situation was present and that a high voltage wire was not at issue. Our machines employ common grounding to protect users from electrical faults.
In order to prioritize customer satisfaction, we offered the customer a replacement printer at no cost, despite the printer at issue being out of warranty. After submitting this report to the CPSC, the customer accepted our offer. Accordingly, we sent a replacement to the customer, which was delivered on October 10.
We continuously work on evaluating and improving our products and services. Thank you for your attention to this matter.
Additional Details
- Submitter has product?: Yes
- Product was damaged before incident?: Yes
- Product was modified before incident?:
- If yes to any, explanation: THIS UNIT WAS REFURBISHED, ALL OF THE SCREW AND HARDWARE INSIDE WERE STRIPPED AND NICKED
- Have you contacted the manufacturer?: Yes
- If Not, Do you plan to?:
- Report Number: 20230911-C430F-2147345274
- Report Date: 9/11/2023
- Sent to Manufacturer/Importer/Private Labeler: 9/20/2023
- Report First Publication Date: 10/4/2023
- Category of Submitter: Consumer
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