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Incident Report Details
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Report Summary

37 YOM consumer's powered skateboard died in the middle of the ride at 10 MPH. He suffered concussion and a bit bruise. He was helmeted. He states that problem are the batteries, but manufacturer wants money to make things right. Consumer treated injuries by self.

Product Details
  • Product Description: Onewheel XR. Guys, I'm not really sure how to pull all this data that you're asking for...
  • Manufacturer/Importer/Private Labeler Name: Future Motion
  • Brand Name: Future Motion
  • Model Name or Number: Onewheel XR
  • Serial Number:
  • UPC Code:
  • SKU#:
  • Date Manufactured:
  • Retailer:
  • Retailer State:
  • Purchase Date:
  • Product Category: Sports and Recreation
  • Product Type: Cycling, Scooters, Skateboards & Skates
  • Product Code: Hoverboards and powered skateboards (5025)
Associated Recall
Incident Details
  • Incident Description: Hi. I've been an avid rider of the OneWheel, made but FutureMotion. Specifically, I have an XR. I have over 1000 miles ridden across multiple devices. I myself have purchased three XRs. I've taken my licks on these boards - many of which have been my own fault, so I want to be clear about those wipeouts. My complaint is not “nosedive” in and of itself, as I do understand that the device has limits and thresholds based on rider weight, wind, elevation and grade factors, charge level, etc. My complaint is a specific scenario that FM refuses to acknowledge and I believe continues to be buried under 1) a financial burden for the customer and 2) gas lighting individuals. I was riding my board around a 75% charge and going up a 1-2% grade rode (absolutely minimal for the eye to perceive, but a slow elevation incline). I believe I was going roughly 10 MPH. Mind you, my board was under warranty at this time. My board outright failed. We’re talking just DIED. Zero pushback. Zero physical feedback. I was riding with my wife and she witnessed this - and her observation was “you didn’t do anything, it just stopped working on you”. The end result was completely flaying my skin on the asphalt and a concussion. I still have the helmet with the gouge marks on it. If I were riding a bike and the forks failed, the vendor would lose their mind and offer to fix it free of charge. FM doesn’t work this way. Future Motion said the only way they could diagnose this issue was for me to send my board it, at my burden, for $80.00 USD. 1. This is a massive financial deterrent that should not exist when a user experiences extreme physical injury. 2. FM removed the capability to provide remote diagnosis over time forcing me as a consumer to have to ship vs. sending a simple data file. I believe you guys have records of their firmware updates and app updates doing so. 3. The only finding I had was after I crashed, my phone app showed an issue on the charge, yet simultaneously reported that the charge was fine. Seriously? I want to focus on the cells. I believe that there are a some batteries that fail - maybe batch related, maybe a charge issue, maybe something else. WHEN they fail, there is no recourse and the rider suffers personal and extreme injury. I would know, as here in Albuquerque we had a rider DIE. (I don’t have context on the how or why, but come on, really?) Aggregate issues like mine, plus documented problems with GT boards ghosting with the FSB, pint boards pinching and breaking their internal wirings - and their outright refusal to acknowledge that. I had to seek 3rd party independent diagnosis, which now of course FM won’t support - the end result was a faulty BMS, but because I took the board apart I now have no recourse after being told they wouldn’t listen to me. Haptic feedback is a good start for newbies and for overall helpfulness of the consumer, but it does absolutely nothing to address critical intrinsic issues with the underlying electronics, failing battery cells, failing BMS's and FSB's, and haptic feedback is not going to solve cases like mine. THESE BOARDS HURT PEOPLE. FM needs to be held accountable for their business practices. We all understand there are implicit risks like any other sport, but come on. How can a company show people doing hand stands without a helmet or protective gear on the main website? How can they show women in bikinis “cruising” down the road with no protection? How can the place a financial burden on someone that just dropped A FEW THOUSAND DOLLARS on the product to simply diagnose. “Oh we put a warning”. Okay. Sure. I would encourage you to see the stories coming out on [REDACTED] . There is a plethora of people describing stories like mine, detailing broken bones, boards that fail for no reason, and antagonistic behavior from Future Motion. I also find it hilarious that this “recall” is restricted to six hours a day to minimize their willingness/want to to work with customers. I hope this helps someone from dying, because we had one death here in my local town and it sucks.
  • Incident Date: 7/1/2022
  • Incident Location: Street or Highway
Victims Involved
  • Injury Information: Injury - No First Aid or Medical Attention Received
  • My Relationship to the Victim: Self
  • Sex: Male
  • Victim's Age When Incident Occurred: 37 years
Comments from the Manufacturer/Private Labeler
Additional Details
  • Submitter has product?: Yes
  • Product was damaged before incident?: No
  • Product was modified before incident?:
  • If yes to any, explanation:
  • Have you contacted the manufacturer?: Yes
  • If Not, Do you plan to?:
  • Report Number: 20231004-35E06-2147344858
  • Report Date: 10/4/2023
  • Sent to Manufacturer/Importer/Private Labeler: 10/10/2023
  • Report First Publication Date: 10/24/2023
  • Category of Submitter: Consumer