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Attachments (4)

Images

Image of attached tags on the mattress.jpeg

Videos

Siena-1-label.mov

Siena-2.mov

Siena-3.mov

Report Summary

21 YOM consumer's mattress cover has never been tampered with. Consumer started to have respiratory issues and discovered that fiberglass came from mattress under the bed. Manufacturer did nothing. Consumer was not injured.

Product Details

Product Description: Siena Mattress, Queen Size
Manufacturer/Importer/Private Labeler Name: Resident Home Inc
Brand Name: Siena
Model Name or Number: SENMF (Prototype ID)
Serial Number: Not sure
UPC Code: Not sure
SKU#: Not sure
Date Manufactured: 1/20/2022
Retailer: Amazon.com
Retailer State:
Purchase Date: 10/3/2023
Product Category: Furniture, Furnishings & Decorations
Product Type: Bedroom, Bedding & Bath
Product Code: Nonbaby Mattresses (4009)

Associated Recall

Incident Details

Incident Description: I recently purchased a Queen-size Siena Mattress on Amazon.com. Siena is a sub-brand of Resident Home, which manufactures the Nectar mattress. Upon setting up the mattress, I noticed a warning that said, 'Do not remove the zippers. Property damage, etc., can occur if zippers are removed.' It was something along those lines. I knew this mattress contained fiberglass as a fire retardant and had researched numerous articles stating it is safe as long as I don't remove the outer cover. I never removed the cover. After purchasing it, I started having a stuffy nose, and my cat began sneezing occasionally. I attributed this to seasonal changes. Occasionally, my skin itched, which I also thought was due to seasonal allergies. However, the new kitten my housemate adopted likes to run around the house. She went under my bed, and I saw crystal-like sharp material protruding from the bottom barrier of my Siena mattress. I immediately recognized it as fiberglass, having seen enough news and videos about it on social media. I used my phone's flashlight to inspect further and realized that fiberglass was poking through the barrier, with some fibers attached to the metal bed slats, etc. I also found these sharp materials on the fitted sheet, although not as much as on the bottom of my mattress. I contacted Siena but haven't heard back for a few days. They kept asking for my contact information but to no avail. I feel really frustrated. I've ordered a new mattress and will remove this one myself, hoping that Siena resolves the issue and arranges for its disposal. I know fiberglass is safe if the outer cover is well-reinforced, but it seems that's not the case with Siena's product. It appears to be a thin layer of rayon or polyester. It's frustrating that they continue using this material without diligent research and development, especially after class-action lawsuits concerning their sub-brand Nectar.
Incident Date: 11/9/2023
Incident Location: Home/Apartment/Condominium

Victims Involved

Injury Information: Incident, No Injury
My Relationship to the Victim: Self
Sex: Male
Victim's Age When Incident Occurred: 21 years

Comments from the Manufacturer/Private Labeler

Additional Details

Submitter has product?: Yes
Product was damaged before incident?: No
Product was modified before incident?:
If yes to any, explanation:
Have you contacted the manufacturer?: Yes
If Not, Do you plan to?:

Report Number: 20231111-A9385-2147344067
Report Date: 11/11/2023
Sent to Manufacturer/Importer/Private Labeler: 11/15/2023
Report First Publication Date: 11/30/2023
Category of Submitter: Consumer