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Incident Report Details
Attachments (2)
Images
[REDACTED]_20240114_133232143.jpg
[REDACTED]_20240101_175239043.jpg
Report Summary

35 YOM Consumer was using the steam wand on his espresso machine & noticed black flakes in the cup. He researched & discovered this was a similar issue that other people were experiencing where the nonstick coating of the boiler is flaking on the new machines. No Injury.

Product Details
  • Product Description: 2023 Gaggia Classic EVO Pro (stainless steel)
  • Manufacturer/Importer/Private Labeler Name: Gaggia S.p.A.
  • Brand Name: Classic EVO Pro
  • Model Name or Number: RI9380/46
  • Serial Number: TU902316048572
  • UPC Code: 075020080950
  • SKU#: 886938046540
  • Date Manufactured: 4/3/2023
  • Retailer: Whole Latte Love
  • Retailer State:
  • Purchase Date: 11/24/2023
  • Product Category: Kitchen
  • Product Type: Appliances
  • Product Code: Electric Coffee Makers or Teapots (217)
Associated Recall
Incident Details
  • Incident Description: I was using the steam wand on my 2023 Gaggia Classic EVO Pro that I purchased from Whole Latte Love on 11/24/2023 when I noticed black flakes in the cup. Researching online I discovered this was a similar issue that other people were experiencing where the [REDACTED] coating of the boiler is flaking on the new 2023 Gaggia Classic EVO Pro machines.
  • Incident Date: 1/14/2024
  • Incident Location: Home/Apartment/Condominium
Victims Involved
  • Injury Information: Incident, No Injury
  • My Relationship to the Victim: Self
  • Sex: Male
  • Victim's Age When Incident Occurred: 35 years
Comments from the Manufacturer/Private Labeler
  • Gaggia S.p.A.: The report from the consumer does not include any report of harm. Based on the information provided and its investigation to date, Gaggia states that the product has been certified according to UL standards and complies with the applicable food contact requirements.
    Gaggia S.p.A.: The report from the consumer does not include any report of harm.  Based on the information provided and its investigation to date, Gaggia states that the product has been certified according to UL standards and complies with the applicable food contact requirements. The consumer has been contacted and the case is resolved.
Additional Details
  • Submitter has product?:
  • Product was damaged before incident?:
  • Product was modified before incident?:
  • If yes to any, explanation:
  • Have you contacted the manufacturer?:
  • If Not, Do you plan to?:
  • Report Number: 20240114-D7B4F-2147342768
  • Report Date: 1/14/2024
  • Sent to Manufacturer/Importer/Private Labeler: 2/27/2024
  • Report First Publication Date: 3/12/2024
  • Category of Submitter: Consumer