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Incident Report Details
Attachments (3)
Images
[REDACTED]_20230730_015723971.jpg
[REDACTED]_20230730_001558630_Redacted.jpg
[REDACTED]_20230730_001605091_Redacted.jpg
Report Summary

32 YOF consumer's electric range had knob child lock on. When there was power outage, lock disengaged and dog bumped into knobs, causing a burner to turn on. Plastic container nearby caught fire, but fire was quickly put out. Consumer and family are not injured.

Product Details
  • Product Description: LG branded household electric range. Front panel control. Blue interior. Brushed stainless exterior. Dual oven.
  • Manufacturer/Importer/Private Labeler Name: LG Electronics, USA
  • Brand Name: LG
  • Model Name or Number: LTEL7337F /00
  • Serial Number: 208KMLK0A280
  • UPC Code:
  • SKU#:
  • Date Manufactured: 8/31/2022
  • Retailer: PC Richard and Son
  • Retailer State:
  • Purchase Date: 1/1/2023
  • Product Category: Kitchen
  • Product Type: Appliances
  • Product Code: Electric Ranges or Ovens (Excl Counter-top Ovens) (278)
Associated Recall
Incident Details
  • Incident Description: LG range child lock reset to unlocked state during brief power outage, causing a fire. The child lock had been set to prevent the burners from being turned on by the dog or othur kitchen activity. The front mounted knobs are incredibly sensitive and a light push will allow them to turn. Power went out briefly causing the child lock to switch off. Dog bumped into the knob shortly after the power outage while no one else was downstairs which turned a burner on. A plastic container of sugar near the burner melted onto the burner and caught fire, causing nearby items to also flame up. Fire was put out before it spread further into the kitchen. Since then the power outage reset issue has been replicated multiple times. If the child lock is set and the power goes out for even a second, the child lock turns off. If a burner knob is turned into an on position while the power outage resets the child lock, the burner will automatically come on when the child lock resets after the outage. The knobs are so sensitive that lightly leaning over the stove or bumping them with a cabinet door will push them in and turn them. The push to turn function offers very minimal resistance making it easy for them to be turned by accident. Both of these issues cause a fire risk and a safety hazard.
  • Incident Date: 7/29/2023
  • Incident Location: Home/Apartment/Condominium
Victims Involved
  • Injury Information: Incident, No Injury
  • My Relationship to the Victim: My Spouse
  • Sex:
  • Victim's Age When Incident Occurred: 29 years
Comments from the Manufacturer/Private Labeler
  • LG Electronics, USA: LG manufactures this electric range to meet or exceed all relevant standards including UL858. Our process not only rigorously tests to insure the quality of product leaving our factory, but we also carefully monitor how our products perform in use. LG takes very seriously the concerns of our customers and uses such feedback on an on-going basis to evaluate and improve our products. Consumers desiring more information about their electric ranges should either visit our web site at http://www.lg.com/us/index.jsp or call our toll free number: 1-800-243-0000.
Additional Details
  • Submitter has product?: Yes
  • Product was damaged before incident?: No
  • Product was modified before incident?:
  • If yes to any, explanation:
  • Have you contacted the manufacturer?: Yes
  • If Not, Do you plan to?:
  • Report Number: 20240525-B642A-2147338998
  • Report Date: 5/25/2024
  • Sent to Manufacturer/Importer/Private Labeler: 5/30/2024
  • Report First Publication Date: 6/13/2024
  • Category of Submitter: Consumer