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71 YOM has battery backup for their household. States the battery had a recall and consumer had to wait 2 years for them to get it serviced, but the replacement overheated and started to smoke. Lists 70 YOF, 7 YOM, 3 YOM as victims.

Product Details

Product Description: 10 kilowatt home lithium ion energy storage battery
Manufacturer/Importer/Private Labeler Name: LG Energy Solution Michigan, Inc.
Brand Name: LG Energy Solutions
Model Name or Number: RESU 10H Type R
Serial Number:
UPC Code:
SKU#:
Date Manufactured:
Retailer:
Retailer State:
Purchase Date:
Product Category: Electronics
Product Type: Batteries & Chargers
Product Code: Batteries (884)

Associated Recall

Incident Details

Incident Description: Six years ago I contracted with a local solar panel installer for a rooftop solar system. I also had them add to that system a 10 kilowatt lithium battery to provide household power backup in the event of a power grid failure. The battery was from LG Energy Solution and came with a 10 year warranty(Model RESU 10H). Three years later LG advised that my battery was part of a lot that was subject to a recall it was coordinating with the CPSC, due to a risk of the battery overheating and causing fire and harmful smoke. It promised a replacement within a few months, but it actually took two years. I see that LG was involved with CPSC three separate times for this recall, in 2020, 2021, and 2022. About a year later - Thursday, August 1, 2024 - I was summoned to the basement by a smoke alarm, to discover the replacement battery overheating and smoking. Luckily I was able to contact the solar installer by phone and he guided me through shutting down the system, which cooled down the battery. He came the next day to remove the battery, and one of the same ones he had installed as part of a solar system for my son. I am furious that a major company like LG would subject me or anyone else to this kind of risk, long after it became aware of the problem and said it had been fixed. It is apparent that despite the documented risk of fire with this model, LG is issuing replacements of it instead of its newer models. These older models constitute a clear and present danger of fire, without warning, to any household in which they are installed. I would like LG to be forced to recall all of these batteries for anyone affected, and also refund the $7000 purchase price for me and my son. Neither of us desire to have another backup battery from LG at this point.
Incident Date: 8/1/2024
Incident Location: Home/Apartment/Condominium

Victims Involved

Injury Information: Incident, No Injury
My Relationship to the Victim: Other Relative
Sex: Male
Victim's Age When Incident Occurred: 3 years

Comments from the Manufacturer/Private Labeler

LG Energy Solution Michigan, Inc.: LG Energy Solution manufactures this product to meet or exceed all relevant standards. The products are rigorously tested and engineered to ensure quality, and their performance is carefully monitored. LG takes very seriously the concerns of our customers and uses such feedback to evaluate and improve our products on an ongoing basis.

Additional Details

Submitter has product?: No
Product was damaged before incident?: No
Product was modified before incident?:
If yes to any, explanation: After the fire the solar installer removed it and is storing it for me.
Have you contacted the manufacturer?: Yes
If Not, Do you plan to?:

Report Number: 20240811-57CF8-2147337302
Report Date: 8/11/2024
Sent to Manufacturer/Importer/Private Labeler: 8/14/2024
Report First Publication Date: 8/28/2024
Category of Submitter: Consumer