Report Summary
Male consumer's electric bike was charging with a charger. 4 years ago until now, there were no problems. Now battery could not charge and bike caught fire at battery. Battery light would not turn on. Nothing else was damaged. No injuries.
Product Details
- Product Description: RAD Bike - Unknown year, at least 4-5 years old.
MOD-MB719J110203
Black in color, cross bar orange
- Manufacturer/Importer/Private Labeler Name: Rad Power Bikes LLC
- Brand Name: RAD
- Model Name or Number: MB719J110203
- Serial Number:
- UPC Code:
- SKU#:
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Date Manufactured:
- Retailer:
- Retailer State:
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Purchase Date:
- Product Category: Sports and Recreation
- Product Type: Recreational Vehicles (Unlicensed)
- Product Code: Electric power-assisted pedal bicycles (5045)
Incident Details
- Incident Description: Homeowner stated that their e-bike caught fire after the bike was purchased approximately 4 years ago. Homeowner stated that he was having issues with the charger and batteries sustaining a charge and has been unable to charge for over a year. The bike was being used as a regular bike without charge. He attempted to charge the bike on 10-3-2024, but the charging light would not turn on when plugged in. The bike was noticed on 10-3-2024 on fire from the battery storage area. The home was not damaged. All damage was contained to the battery pack, radiant heat affected the rear tire and seat. Two batteries displayed damage; one appears to have burst open. No injuries.
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Incident Date:
10/3/2024
- Incident Location: Home/Apartment/Condominium
Victims Involved
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- Injury Information: Incident, No Injury
- My Relationship to the Victim: Unspecified
- Sex: Female
- Victim's Age When Incident Occurred:
Comments from the Manufacturer/Private Labeler
- Rad Power Bikes LLC: Rad Power Bikes strives for safety 100% of the time, and we are deeply disappointed that this customer experienced this incident and relieved to hear that no one was injured.
Rad uses premium, industry-leading battery cells and the highest quality battery packs that are tested to UL standards. Rad's bike manuals also provide best practices regarding battery maintenance and use and owner's manual for the bikes caution riders, "If your battery doesn't seem to be charging normally, is taking longer to charge than expected, or you're experiencing substantial reduction in range, discontinue use and contact Rad Power Bikes Product Support." The owner's manual also contains a specific "WARNING" section that states that "Using a damaged battery or charger can damage additional components or create a fire hazard. Stop using your battery and charger and contact Rad Power Bikes immediately if any of the following occur: . . . Your battery will not fully charge ...after the battery has been charging long enough." The manual further states "Store any damaged or potentially damaged battery or charger in a safe, dry location away from the house and other flammable materials/structures and, as soon as possible, recycle or otherwise dispose of it according to local rules." It appears the consumer's battery had ongoing charging issues and per the owner's manual, the battery use should have been immediately discontinued.
Additional Details
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Submitter has product?:
Yes
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Product was damaged before incident?:
No
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Product was modified before incident?:
- If yes to any, explanation:
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Have you contacted the manufacturer?:
No
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If Not, Do you plan to?:
- Report Number: 20241007-EEADD-2147336115
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Report Date:
10/7/2024
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Sent to Manufacturer/Importer/Private Labeler:
10/10/2024
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Report First Publication Date:
10/25/2024
- Category of Submitter: Local Government Agency
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