Report Summary
Consumer's electric range oven door exploded. Glass went all over. Manufacturer and retailer did nothing. Not an isolated incident. No injuries.
Product Details
- Product Description: Frigidaire 5.3 CU FT Freestanding Electric Range Stove stainless steel
- Manufacturer/Importer/Private Labeler Name: GE Appliances, a Haier company
- Brand Name: Frigidaire
- Model Name or Number: FCRE3052AS
- Serial Number:
- UPC Code:
- SKU#: 6358415
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Date Manufactured:
9/1/2023
- Retailer: Best Buy
- Retailer State:
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Purchase Date:
9/8/2023
- Product Category: Kitchen
- Product Type: Appliances
- Product Code: Electric Ranges or Ovens (Excl Counter-top Ovens) (278)
Incident Details
- Incident Description: On December 21, 2024, the Frigidaire stove I purchased from Best Buy in September 2023, which was delivered in October 2023 due to delays, experienced a spontaneous explosion of the oven door glass while the oven was off. I immediately contacted Frigidaire, but the representative stated the issue was outside of warranty and that there was nothing they could do. During my lengthy hold time, I discovered that over 900 consumers have reported the same issue to the Consumer Bureau, and there is currently a class action lawsuit regarding this defect. I emphasized to the representative that this is a serious manufacturing defect, as the exploding glass caused injury to my legs and feet. Despite this, the representative seemed unconcerned. When I requested to speak with a supervisor to address the matter, the call was abruptly disconnected.
On my second call to Frigidaire on December 21, 2024, after another extended wait, I requested a supervisor again. The representative assured me that a supervisor would call me back, but as of today, January 16, 2025, I have not received any follow-up.
I contacted Frigidaire a third time on December 30, 2024. The representative offered a 10% discount on a new stove or suggested a technician could come to repair the stove, with me being responsible for both the backordered part and the repair costs. I reiterated that I would prefer Frigidaire to recall the stove and investigate the root cause of this defect, especially given the significant number of complaints from over 909 consumers.
As a Total Tech member, I also called Best Buy on December 31, 2024 (case# [REDACTED]) , to report the issue. The representative assured me that Best Buy would contact Frigidaire to investigate the problem and follow up with me. However, I received no follow-up.
On January 8, 2025, I called Best Buy again (case# [REDACTED]) and spoke with Representative [REDACTED]. He informed me that the notes on my case indicated I should follow up with the manufacturer. I explained that both Best Buy and Frigidaire had been unhelpful, and I expressed concern over the continued sale of this stove given the consumer complaints and ongoing class action lawsuit. I urged Best Buy and Frigidaire to address the issue before someone is seriously injured. During this call, [REDACTED] arranged for a supervisor, [REDACTED], to contact me. [REDACTED] advised me to email [REDACTED] for further assistance.
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Incident Date:
12/21/2024
- Incident Location: Home/Apartment/Condominium
Victims Involved
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- Injury Information: Incident, No Injury
- My Relationship to the Victim: Self
- Sex:
- Victim's Age When Incident Occurred:
Comments from the Manufacturer/Private Labeler
Additional Details
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Submitter has product?:
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Product was damaged before incident?:
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Product was modified before incident?:
- If yes to any, explanation:
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Have you contacted the manufacturer?:
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If Not, Do you plan to?:
- Report Number: 20250116-EBCA8-2147333854
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Report Date:
1/16/2025
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Sent to Manufacturer/Importer/Private Labeler:
1/21/2025
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Report First Publication Date:
2/4/2025
- Category of Submitter: Consumer
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