Report Summary
Consumer's treadmill touchscreen operated on its own, opening and closing menus, stopping workout programs, and overriding consumer's commands. Consumer almost got injured. Fall hazard. Manufacturer was very adamant to give refund and did not issue one. No injuries.
Product Details
- Product Description: peloton tread +
- Manufacturer/Importer/Private Labeler Name: Peloton Interactive, Inc.
- Brand Name: Peloton
- Model Name or Number: Tread +
- Serial Number: NA
- UPC Code: n/a
- SKU#: Tread +
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Date Manufactured:
10/16/2024
- Retailer: peloton.com
- Retailer State:
-
Purchase Date:
2/5/2025
- Product Category: Sports and Recreation
- Product Type: Track, Field & Exercise
- Product Code: Exercise Equipment (3277)
Incident Details
- Incident Description: Title of Incident:
Peloton Tread+ Replacement Unit Exhibits Same Loss-of-Control Defect as Original Refusal to Accept Return
Product:
Peloton Tread+ (2025 model)
Manufacturer:
Peloton Interactive, Inc.
Description of Incident:
I purchased a Peloton Tread+ treadmill in February/March 2025. Within weeks, the unit began exhibiting a serious defect: the touchscreen would intermittently operate on its own opening and closing menus, stopping workout programs, and overriding my commands. This results in a complete loss of user control while the treadmill is in motion, creating a significant risk of falls and injury.
Peloton replaced my entire Tread+ unit approximately two months ago due to these issues. The replacement unit exhibits the exact same defect as the original. This recurrence after a full unit replacement demonstrates the problem is not resolved by standard repair or replacement and is likely systemic to the products design or manufacturing.
Peloton has acknowledged that an OEM replacement update to the touchscreen is planned for October 2025, suggesting the defect is known internally. Despite the ongoing hazard and the fact that my current unit is only two months old, Peloton has refused to accept a return.
Instead, they have offered to send another technician and provide partial compensation (membership credits, dehumidifier allowance). They have stated that accepting any remedy would close my complaint and eliminate my ability to return the product if it remains defective. This effectively forces me to keep unsafe equipment and undermines my consumer rights.
Given the companys prior recall history with the Tread+, I am concerned that defective or substandard components (specifically the touchscreen assembly) could lead to sudden loss of control and inability to safely stop the treadmill during operation.
Injury or Damage:
No injury yet, but the defect presents a clear hazard. Loss of control while the belt is moving could cause sudden stops, loss of balance, or falls, potentially resulting in sprains, fractures, or more severe injuries.
Date of Purchase:
February/March 2025
Location of Purchase:
Peloton online store (delivered to Oregon)
Steps Already Taken:
Reported defect to Peloton immediately upon occurrence
Full unit replaced by Peloton ~2 months ago; same defect persists
Requested return and refund multiple times
Peloton refuses return unless I agree to further repairs that would waive return rights
Desired Resolution:
Investigation into whether the Tread+ has a systemic defect that compromises user control and safety during operation, and whether Pelotons practice of conditioning returns on repair attempts violates consumer protection and product safety laws.
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Incident Date:
8/15/2025
- Incident Location: Home/Apartment/Condominium
Victims Involved
-
- Injury Information: Incident, No Injury
- My Relationship to the Victim: Unspecified
- Sex:
- Victim's Age When Incident Occurred:
Comments from the Manufacturer/Private Labeler
- Peloton Interactive, Inc.: Peloton Interactive takes the safety of its Members seriously and reviews each report on SaferProducts.gov. Peloton encourages our Members to contact Member Support directly to provide us with additional information about their product and experience. Member Support can be reached seven days a week, from 6am - 12am ET, at 1-866-679-9129 or via chat at https://support.onepeloton.com/
Additional Details
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Submitter has product?:
Yes
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Product was damaged before incident?:
No
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Product was modified before incident?:
- If yes to any, explanation:
-
Have you contacted the manufacturer?:
Yes
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If Not, Do you plan to?:
- Report Number: 20250815-ECEEB-2147328638
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Report Date:
8/15/2025
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Sent to Manufacturer/Importer/Private Labeler:
8/20/2025
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Report First Publication Date:
9/4/2025
- Category of Submitter: Consumer
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