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Report Summary

6 YOM purchased gum [ball] machine. Consumer saw that he was struggling to put it together. She found toy to be in dirty condition where some substance was caked on it & there were cuts & burrs in plastic from fabricating. Same defects were found on replacement toy.

Product Details

Product Description: Chuck E Cheese Gum Ball Machine, blue in color.
Manufacturer/Importer/Private Labeler Name: MANLEY TOYS (TOY NETWORK)
Brand Name:
Model Name or Number: 36211505
Serial Number:
UPC Code:
SKU#:
Date Manufactured:
Retailer: Chuck E Cheese
Retailer State:
Purchase Date: 8/29/2014
Product Category: Toys & Children
Product Type: Toys
Product Code: Toys, Not Elsewhere Classified (1381)

Associated Recall

Incident Details

Incident Description: I am writing regarding an experience that we had on 8/29/14 at Chuck E Cheese, Franklin, TN. Towards the end of our visit (my 6 year old [REDACTED] and I), we visited the prize counter. [REDACTED] wanted to use some of his money to buy a gum ball machine that he saw on display. Upon coming home, [REDACTED] ran to his room and began un-boxing the gum ball machine. A few minutes later, I came to check on his progress of assembling the toy. When I saw he was struggling with putting it together, I stepped in and inspected the toy. While inspecting the toy, I found it to be in a dirty condition, where some type of substance was caked upon it. Additionally, there were cuts and burrs in the plastic that was obviously from fabricating. The defects and conditions in this product made it unsafe for my child to play with. My son [REDACTED] did not damage the toy in any way. Today, 9/5/14, I was able to make a trip back to the Franklin, TN location where we had gotten the gum ball machine from. I explained the circumstances to the manager and also showed her the gum ball machine. The manager agreed to a refund of money spent towards the item and offered to give [REDACTED] another "on-the-house" because she felt bad. Before accepting the other gum ball machine, I told her that I wanted to inspect the item. Again, there were burrs in the plastic ring around the gum ball machine where the gum ball is intended to slide down. Additionally, the toy had a generally dirty appearance, whereas it looked like it was covered in a black substance. I brought this to the attention of the manager and refused to accept the second gum ball machine. My issue lies in the product safety for the receiving audience: children. As a professional advocate for child safety, I believe it is paramount for venues such as yours to ensure the safety of the products put out and received by children. This letter comes as a concerned parent, concerned for the safety of other children. I urge you to please look into this matter and address the need for safer toys distributed throughout your locations. I will be following up with the Consumer Product Safety Commission through Safer Products. Thank you for your time.
Incident Date: 8/29/2014
Incident Location: Place of Recreation or Sports

Victims Involved

Injury Information: Incident, No Injury
My Relationship to the Victim: My Child
Sex: Male
Victim's Age When Incident Occurred: 6 years

Comments from the Manufacturer/Private Labeler

Additional Details

Submitter has product?: No
Product was damaged before incident?: Yes
Product was modified before incident?: No
If yes to any, explanation: Product received damaged and noticed upon opening; I do plan contact
Have you contacted the manufacturer?: No
If Not, Do you plan to?: Yes

Report Number: 20140905-21E5F-2147441189
Report Date: 9/5/2014
Sent to Manufacturer/Importer/Private Labeler: 9/15/2014
Report First Publication Date: 9/29/2014
Category of Submitter: Consumer