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Report Summary

Consumer's cat was on a wall-mounted pet furniture and the mounting hardware failed, and whole furniture fell from wall. Retailer gave consumer runaround. No injuries.

Product Details

Product Description: TOMNK Wall Mounted Cat Climber Set, Cat Wall Climbing System, Cat Furniture Set, Cat Climber with Cat House, Tunnel, Bridge, Tree, Steps, Scratcher Board And Hammock, Cat Shelves for Indoor, Luxury Cat Walls. It has multiple different items that mount to the wall. I will add a photo of all items and sizes. 9.9lbs and I sent screenshots of exactly product dimensions.
Manufacturer/Importer/Private Labeler Name: TOMNK
Brand Name: TOMNK
Model Name or Number: LW4100564
Serial Number: None/Not provided on product
UPC Code: Not provided on
SKU#: LW4100564
Date Manufactured: 1/1/2026
Retailer: Temu
Retailer State:
Purchase Date:
Product Category: Hobby
Product Type: Pet Supplies
Product Code: Pet Supplies (1715)

Associated Recall

Incident Details

Incident Description: I am reporting a dangerous structural failure of a wall-mounted product. The mounting hardware provided by the merchant failed entirely under normal use. The unit detached from the wall and fell, ripping two large holes in the drywall (valued at $50 in damages). Critically, my cat was on/near the product when it failed and fell with the unit. This product is a significant safety hazard for both property and living beings. Merchant Response: I have contacted Temu (WhaleCo Inc.) multiple times .Closed denied ticket ID#[REDACTED] and new Ticket ID:[REDACTED] They have engaged in "ticket looping"acknowledging the urgency but closing tickets without resolution or compensation for the damage. I have preserved the failed hardware and photographic evidence of the damage to my home. I am seeking a full refund and $50 for property repairs.
Incident Date: 1/29/2026
Incident Location: Home/Apartment/Condominium

Victims Involved

Injury Information: Incident, No Injury
My Relationship to the Victim: Unspecified
Sex:
Victim's Age When Incident Occurred:

Comments from the Manufacturer/Private Labeler

Additional Details

Submitter has product?:
Product was damaged before incident?:
Product was modified before incident?:
If yes to any, explanation:
Have you contacted the manufacturer?:
If Not, Do you plan to?:

Report Number: 20260221-B8AE9-2147323372
Report Date: 2/21/2026
Sent to Manufacturer/Importer/Private Labeler: 2/25/2026
Report First Publication Date: 3/11/2026
Category of Submitter: Consumer