Report Summary
The consumer stated that right after release of the electric unicycle, there were complaints that it was halting unexpectedly and without warning and the motor would lock up or free spin. He experienced a motor/motherboard failure. It began to stall, but was able to jump off.
Product Details
- Product Description: Ninebot Model P
Electric Unicycle
- Manufacturer/Importer/Private Labeler Name: SEGWAY, LLC
- Brand Name: NInebot
- Model Name or Number: Ninebot Model P
- Serial Number:
- UPC Code:
- SKU#:
- Date Manufactured:
- Retailer: NInebot US
- Retailer State:
- Purchase Date: 11/23/2015
- Product Category: Sports and Recreation
- Product Type: Cycling, Scooters, Skateboards & Skates
- Product Code: Unicycles (1283)
Incident Details
- Incident Description: Product is a Ninebot Model P purchased from Ninebot US. The Ninebot P electric unicycle was released in November of last year. Only one shimpment was released in the US as it was immediately pulled from further delivery and US pre-orders were canceled. This was a national, as well as international product "pull" from the mfg, Ninebot Inc.
All US distributors were notified that no further shipments would be received. NO reason was provided but is was so sudden and without warning. To cancel a product with significant demand and pre-orders and at Christmas time was a red flag to us owners.
Immediately, upon receipt of the first shipment deliveries, customers begin complaining that the Ninebot Model P was halting unexpectedly and without warning and the motor would lock up or free spin. This is easily searchable online in electric unicycle forums.
I received my Ninebot P in November 2015. After hearing about the issues other owners were experiencing, I rode with caution and sure enough, experienced a motor/mother board failure while riding in a busy city street. The Ninebot Model P began to stall and I was able to jump off and stumble a bit with no injury. The Model P was dead in the water.
This is an incredibly dangerous scenario as the Ninebot P travels at nearly 20 MPH , and in a street scenario, could cause serious injury, including death should the rider be thrown into moving traffic or pedestrian due to a product failure.
I believe Ninebot Inc is avoiding a recall and any liability due to consumer safety. I did send in my Ninebot P and requested a refund within the warranty period but it was rejected due to "no mfg recall exit". It has been repaired with existing model parts so I am certain it will fail again as most owners have experienced.
- Incident Date: 5/11/2016
- Incident Location: Street or Highway
Victims Involved
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- Injury Information: Incident, No Injury
- My Relationship to the Victim: Self
- Gender: Male
- Victim's Age When Incident Occurred: 47 years
Comments from the Manufacturer/Private Labeler
Additional Details
- Submitter has product?: Yes
- Product was damaged before incident?: No
- Product was modified before incident?: No
- If yes to any, explanation: Submitted for refund but refused due to no recall in place. Repaired with existing model parts. I am fearful will break again and may cause injury.
- Have you contacted the manufacturer?: Yes
- If Not, Do you plan to?:
- Report Number: 20160603-57A9F-2147418076
- Report Date: 6/3/2016
- Sent to Manufacturer/Importer/Private Labeler: 6/14/2016
- Report First Publication Date: 6/28/2016
- Category of Submitter: Consumer
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