Attachments (5)
Documents
Report Summary
Consumer reports that the cover on a mattress was removed after the consumer's daughter had an accident on the bed. This allowed fiberglass particles to spread all over the room. Consumer, husband, and daughter had to leave the apartment.
Product Details
- Product Description: King size mattress
Manufacturer URL: www.zinus.com
Manufacturer phone #: 1-800-613-1225
Retailer state: CA
- Manufacturer/Importer/Private Labeler Name: ZINUS INC
- Brand Name: Zinus
- Model Name or Number: Zinus AZ-BTCM-12 Green Tea Mattress, King, white
- Serial Number:
- UPC Code:
- SKU#:
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Date Manufactured:
- Retailer: amazon.com
- Retailer State:
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Purchase Date:
11/23/2018
- Product Category: Furniture, Furnishings & Decorations
- Product Type: Bedroom, Bedding & Bath
- Product Code: Mattresses, Not Specified (4010)
Incident Details
- Incident Description: I have a king size Zinus brand (purchased through Amazon) memory foam mattress that has unleashed fiber glass all over my apartment. It has a thin zip cover over the mattress. My husband and infant daughter also sleep on this bed. My daughter had an accident on the bed and so i quickly removed the bed sheet and also the zip cover that surrounds the bed. The tag said spot clean only so I set the cover aside for when I had some time to spot clean and let it dry. In the meantime I put a waterproof fitted sheet over the bed and put clean sheets back on. I did not notice that on the tag in small print (and not even in the first sentence of 2) that it said not to remove the mattress cover. Nor does it state for that matter that if the cover is removed it will unleash fiber glass particles all over your house.
Not to mention the tag that states this is not visible when it is underneath the mattress and there is nothing stopping you or alerting you not to remove the mattress cover right where the zipper is. I was alone with an infant child and was able to remove the cover within a matter of less than 1 minute as I have to move quickly because my daughter will lose patience, and I also did not want the liquid to soak through the cover and into the mattress itself. We did not discover that there was fiberglass everywhere for 2 weeks.
My husband was searching for a mattress for my sister in law and was thinking of purchasing the same one and while he was searching online came across a review that there is fiberglass in the bed. He called Zinus, and they confirmed this and told him to turn off the lights and use a flashlight to see it. Sure enough it is everywhere. It has been hot and we have been operating a fan which makes it spread even more. Since we have discovered this we have had to leave the apartment and stay with at my in-laws home. We have looked at reviews on Amazon and online searches and sure enough this has happened to ALOT of other people. We even discovered a news station did a report on this same brand of mattress that ruined a families home.
There are also lots of reports about the fiberglass coming through the cover itself.
We know other people with this mattress and we checked their bed and have found fiberglass. My husband is a firefighter and understands flame retardants are used in mattresses, but to have a flimsy thin cover WITH A ZIPPER is ridiculous for a mattress that contains loose fiberglass just below the cover. An [REDACTED] Fire Captain came over because he wanted to see what we were dealing with and offer advice and could not believe how bad the situation was,and also thought it was ridiculous and unsafe to have a thin cover WITH AN ACCESSIBLE ZIPPER over all this fiberglass.
This is extremely unsafe and is continuing to unleash fiberglass into many many households. We have an infant daughter and are horrified she has been exposed to this for 2 weeks and are scared to bring her back home. We are in the nightmare stage of trying to clean it up. It is EVERYWHERE and we are having to throw a ton of stuff away. We have heard from other people that this happened to that a professional cleaning service charges thousands of dollars. We live on [REDACTED] and that is not an option for us.
Zinus refuses to help us whatsoever. Amazon has refunded us for the bed but that does not begin to remedy the situation. The company advertises this mattress as safe and more natural but is the exact opposite and contains lots of chemicals and fiberglass. This mattress is clearly unsafe for consumers.
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Incident Date:
8/24/2019
- Incident Location: Home/Apartment/Condominium
Victims Involved
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- Injury Information: Injury - Level of care not known
- My Relationship to the Victim: My Child
- Sex: Female
- Victim's Age When Incident Occurred: 11 months
Comments from the Manufacturer/Private Labeler
Additional Details
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Submitter has product?:
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Product was damaged before incident?:
No
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Product was modified before incident?:
No
- If yes to any, explanation:
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Have you contacted the manufacturer?:
Yes
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If Not, Do you plan to?:
- Report Number: 20190916-770A1-1903588
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Report Date:
9/16/2019
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Sent to Manufacturer/Importer/Private Labeler:
11/1/2019
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Report First Publication Date:
11/18/2019
- Category of Submitter: Consumer
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